Role description
Customer Success Manager
TrayAwayAbout TrayAway
TrayAway is a fast-growing hospitality technology company helping luxury hotels elevate their guest experience. We are partnered with leading hotel brands across 50+ countries, delivering seamless, high-end service through smart, intuitive technology.
Role Overview
We are seeking a Customer Success Manager to join our team, supporting hotel partners through onboarding, adoption, and long-term success.
All onboarding, training, and ongoing support is delivered remotely from our New Orleans office, enabling you to support hotel partners globally without requiring travel.
Key Responsibilities
- Lead onboarding and training for new hotel customers via Zoom
- Build strong relationships with key customer stakeholders across global accounts
- Drive product adoption, engagement, and retention
- Identify opportunities to improve customer experience and operational efficiency
Qualifications
- Strong communication and relationship-building skills
- Highly organized with the ability to manage many accounts
- Comfortable working in a fast-paced, startup environment
Benefits & Perks
- Unlimited PTO focused on flexibility and work-life balance
- Company-paid holidays
- Health, dental, vision, and life insurance
- 401K program
- Opportunity for growth within a rapidly scaling company
Why TrayAway
You’ll be joining a small, high-performing team with real momentum. This is an opportunity to take ownership, work directly with leadership, and play a key role in shaping the customer experience at a company scaling globally.