Upstart AEC is seeking a
Sales & Service Manager
to support and oversee the daily activities of a sales team and service department.
This is a hands-on
player-coach role
combining direct sales, team supervision, customer follow-up, and coordination with service operations. You will actively sell equipment and related products, help sales representatives close opportunities, maintain strong customer relationships, and coordinate with shop staff to ensure customers receive timely service and a strong after-sales experience.
The ideal candidate is practical, organized, results-oriented, and comfortable working with both customers and employees. Mechanical expertise is not required, but you should be comfortable learning technical products and communicating with service and shop teams.
Key Responsibilities
Sales & Revenue Growth
- Sell equipment and units directly to customers.
- Follow up consistently with prospects and existing customers.
- Support sales representatives in moving opportunities forward and closing deals.
- Ensure open sales opportunities receive timely attention.
- Identify opportunities to increase revenue across equipment, services, and related products.
- Maintain existing customer relationships while developing new business.
- Support sales promotions, campaigns, events, and other commercial initiatives.
- Conduct post-sale follow-up and identify opportunities for repeat business.
- Develop and execute commercial and operational action plans ahead of slower seasons to maintain productivity and create additional revenue opportunities.
Sales Team Supervision
- Coordinate and support the sales team’s daily activities.
- Help establish sales priorities and track progress against goals.
- Review open opportunities and pending sales.
- Conduct regular team follow-ups.
- Identify training and development needs.
- Motivate team members to improve performance.
- Report results, opportunities, and challenges to management.
Service & Shop Coordination
- Maintain clear communication between the sales and service teams.
- Monitor the status of equipment undergoing repairs.
- Coordinate priorities with the shop lead.
- Support follow-up on warranty cases.
- Keep customers informed regarding repair progress.
- Identify delays and help coordinate solutions.
- Promote a positive after-sales and service experience.
- Identify opportunities to sell maintenance and additional services.
Technical supervision and equipment repairs remain the responsibility of technicians or the shop lead. This role focuses on
sales, coordination, follow-up, and customer service
.
Customer Service
- Support key customers and assist with special situations.
- Resolve sales- and service-related customer issues.
- Follow up on customer complaints promptly and professionally.
- Conduct follow-up after equipment delivery.
- Identify opportunities to improve customer retention and repeat business.
Reporting & Performance Tracking
- Prepare basic sales reports.
- Track monthly sales goals and performance by representative.
- Review pending repairs and open warranty cases.
- Escalate issues requiring management attention.
- Recommend practical improvements that can increase sales or improve the customer experience.
Required Skills
At least
3 years of sales experience
.
Experience supervising or coordinating a small team.
Customer service and after-sales experience.
Strong sales and customer relationship skills.
Ability to organize priorities and consistently follow through.
Clear and professional communication skills.
Strong problem-solving skills.
Results-oriented and accountable approach.
Ability to work effectively under pressure.
Comfortable learning technical products and communicating with service personnel.
High school diploma.
English proficiency is required.
Nice-to-Have Skills
- Experience selling equipment, machinery, vehicles, tools, or other technical products.
- Background in lawn and garden equipment, landscaping equipment, commercial lawn equipment, power equipment, automotive, commercial vehicles, industrial equipment, construction equipment, or agricultural equipment.
- Familiarity with engines, small machinery, equipment service and repair processes, or warranties.
- Experience using CRM or customer-tracking systems.
- Additional education or training in sales, business administration, customer service, or team supervision.
- Spanish proficiency.