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Role description

Head of Customer Support

Hare Media Group logoHare Media Group
TypeContract
WorkplaceRemote
SeniorityDirector / Executive
Salary$65,000–$70,000
LocationUnited States
Posted4/8/2026
Customer Success

Role type:
Independent Contractor (1099)

Schedule:
Full-time, fully remote (US only)

Compensation:
$65,000–70,000/year (~$31–34/hr)

Company type:
a small US-based SaaS product company.

Requirements:

  • 8+ years in customer support, including complaints/escalations management

  • Experience with Trustpilot, BBB, or similar platforms

Responsibilities:

  • Responding to negative reviews on public facing platforms (like trustpilot)

  • Responding to BBB complaints

  • Managing cases escalations

  • Periodically review customer phone call recordings

  • Work alongside development team to improve automation of support processes

  • Continuously iterate and improve support processes

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Company info

Hare Media Group logo

Hare Media Group

Hare Media Group provides information retrieval services, data aggregation, analysis, and consumer reports.

HQSt. Petersburg, US
Size9 employees
IndustrySoftware Development
Tech stack
Unlock human wisdom
ThesisTermsPrivacy
prometheus, jenkins, amazon-web-services, kubernetes, aws-codepipeline, quora, xgboost, docker, spring, attribution

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