Homeworks is an innovative SaaS company that empowers businesses by delivering a world-class home-service CRM that includes automated key performance indicators about their business metrics. We are driven by a passion for exceptional customer service and aim to provide seamless, value-driven solutions to our clients. As we continue to grow, we are looking for an experienced and dynamic Technical Support Specialist to join our team and ensure our customers are at the heart of everything we do. To learn more about us, check out home.works/about
The Technical Support Specialist will be the primary point of contact for Homeworks customers seeking real-time support via incoming communication. This role requires excellent communication skills, strong problem-solving ability, and a deep understanding of Homeworks to provide clear, effective solutions.
The Specialist will assist with customer support chats and calls, ensuring timely and high-quality responses. They will also collaborate closely with the Customer Success team and the Head of Customer Experience to identify opportunities for process improvements, maintain documentation, and provide training support.
The ideal candidate is customer-focused, calm under pressure, and thrives in a fast-paced support environment where direct customer interaction is the priority.
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