Role description
IT Support Specialist Intern
Reflect OrbitalAt Reflect, you will be expected to move fast, have a lot of ownership and, most importantly, be able to effect change. If this excites you, we are interested in hearing about your best work and accomplishments across any domain and from any points in your life.
About the Role
We are looking for an IT Support Specialist Intern to join our internal IT team. You will be the first point of contact to support the technology needs across the company: account access, laptops and workstations, printers, conference rooms. This is a hands-on role covering many of the growing IT support tasks at Reflect Orbital.
Responsibilities
Serve as support for employee IT requests, resolving tickets or escalating as needed
Diagnose connectivity issues on Windows, macOS, and Linux machines
Prepare and configure laptops and workstations
Onboarding and offboarding users, on services like AWS, Google, and Windows
Handle account access requests: password and 2FA resets, license and seat assignment across Google Workspace, Microsoft 365, Slack, Jira, and Adobe
Contribute to IT documentation, internal knowledge base, and write user facing guides
Keep the server room, IT rack, and inventory of supplies organized and stocked
Place hardware and supply orders
Coordinate warranty repairs and onsite vendor technician visits
Managing and recording IT assets
Assist with wireless access points, switch ports, VLAN and DNS changes, and VPN/mesh network enrollment
Minimum Qualifications
Currently enrolled in a university program in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field
Working knowledge of Windows and comfortable with macOS and Linux
Familiarity with Google Workspace and/or Microsoft 365
Familiarity with networking concepts
Experience diagnosing PC hardware issues
Strong communication skills
Able to work on site and occasionally lift/move equipment up to 40 lbs.
Ideal Qualifications
Prior help desk, IT Support, or computer repair experience
Exposure to identity and access management concepts: SSO, MFA, least privilege, password managers
Hands on experience with PC building and networking gear (e.g., UniFi)
Basic scripting (PowerShell, Bash, or Python)
Hands-on experience with AWS: IAM / Identity Center, EC2, VPC, S3, CloudWatch, Cost Explorer
Awareness of IT compliance frameworks (CMMC, NIST 800-171, ISO 27001)
Even if you don’t meet 100% of the above qualifications, we are likely still interested in hearing from you. Hiring exceptional individuals is our #1 priority, and we believe that exceptional people often have highly unusual backgrounds.
We are also interested in carving out unique roles for unconventional people that we are excited about working with.
Benefits
Reflect Orbital’s success will hinge on our team, which is why our compensation and benefits plan is designed to reward our employees and support their families as generously as we’re able.
Generous paid time off
Healthy lunches provided daily
Equal Opportunity
Reflect Orbital is an Equal Opportunity Employer; employment with Reflect Orbital is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.