Software Support Analyst

Company Description

AYA ASSOCIATES INC., a 48-year-old Software Technology Company located in Maitland Florida, with a World-class ERP Business Management, Installations, and Accounting Software System, is hiring a Software Support Analyst. We will provide extensive training on our proprietary Comp-U-Floor® Web & Mobile ERP System for the desired candidate to perform the above role.

Candidate Required Qualifications:

Competent Information Technology individual to provide Software and/or technical assistance for the development and maintenance of our Cloud-based ERP Technology. This Candidate must bring excellent verbal and written communication skills in English. Other qualifications include:

• Degree in IT, Computer Science, Business Accounting, or relevant field preferred, but not required based on comparable business experience.

• Communicate verbally and in writing to explain any software system related problem and assist with a resolution.

• Good understanding of computer systems, mobile devices and other tech products.

• Knowledge of Microsoft Operating Systems: Windows and Cloud platforms.

• Business Retailing or Distribution Systems experience is a plus: point-of-sale, invoicing, inventory, installation-management, purchasing, etc.

• Basic Business Accounting knowledge; Balance Sheet, GL Trial Balance and Profit and Loss Statement.

• Knowledge of Microsoft SQL and development of scripts.

• Knowledge of software development platforms such as .NET, and C# computer programming is a plus.

• Fundamental understanding of computer networks and VM configuration is a plus.

The ideal Candidate must also be customer-oriented and bring a professional and ethical background, capable of meeting our demanding client-relationship protocols. The goal is to assist our Company in maintaining a satisfied client base by providing top professional support, and preserving our Comp-U-Floor ERP Software well-established brand.

Responsibilities:

• Be a member of the Software Development Team, which entails:

o Documenting, and evaluating software specifications for changes and enhancements to the current ERP software-system, including new technologies such as AI.

o Requesting software-development estimates on requested changes from the Development Team, and being part of the approval process.

o Maintaining the Microsoft Team-Foundation-Server (TFS) platform with pertinent documentation on all Software changes from inception through delivery.

o Assist with managing the launching of new ERP Software Update Releases to our current client-base, including methodical testing and detailed software documentation.

• Serve as the first point of contact for second-tier software issues, which have been escalated by our Support Team; provide technical assistance over the phone, or respond through our “Team-Support” automated platform.

• Perform remote software troubleshooting through Microsoft SQL diagnostic techniques and analytical procedures.

• Determine and immediately provide the best software-related solution based on the reported issue and details provided by customers.

• Walk the customer through the problem-solving process; any unresolved issues must be brought to upper-management attention and followed-up through a satisfactory resolution.

• Be knowledgeable and provide accurate information on company products or services.

• Record events and problems and their resolution in our Company Software Logs, including TFS and TS.

• Follow-up and update customer status and information.

• Pass on any feedback or suggestions by customers to the appropriate internal team.

• Identify and suggest possible improvements on procedures.

Benefits

This position requires a full-time staff member working under an excellent and highly professional work-environment, from 9:00 AM to 5:30 PM, Monday through Friday.

Salary Range: $50K to $80K with periodic salary reviews, standard vacation and sick-leave benefits to be discussed in greater detail during the interview process.

Health Insurance is included; our business covers 88% of the employee Health Insurance costs.

Please visit our web-site for additional information on the Comp-U-Floor® Web & Mobile ERP System at www.Comp-U-Floor.com.

Contact:

Interested parties must e-mail an introductory letter and attach their professional resume: edgar@ayaassociates.com

Contact our offices to obtain additional information: 407-539-1800 Extension 200 – Please ask for Crystal, Alex, or Edgar.