Role description
Onboarding Manager
KaseyaAbout Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.
We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.
At Kaseya, we don't just raise the bar. We build it.
About the Role
As an Onboarding Manager, you will play a pivotal role in encouraging partners to engage with and participate in MSP Enablement programs as soon as possible after the point of sale. You will set milestones for new program participants, encourage users to move through the process in a quick and efficient manner, and run meetings to integrate members into their assigned groups. Additionally, you will update systems, train partners on using our platforms, track members post-onboarding, provide feedback for process improvements, and assist with event production as needed.
Key Responsibilities
- Encourage partners to engage with and participate in MSP Enablement programs as soon as possible after the point of sale.
- Set milestones for new program participants as they navigate the onboarding process and begin interacting with the MSP enablement community and TruMethods Peer groups. Influence Peer group placement by communicating known information to program management and operations functions.
- Run one-to-one and one-to-many meetings, following a process to integrate peer members into their assigned groups.
- Update systems as designed and documented, appropriately leveraging systems for communication and relationship management.
- Train partners on how to use the MSP Enablement platforms to access the software and content needed to successfully participate in MSP Enablement programs.
- Track members post-onboarding to ensure that the onboarding program equips members to be successful.
- Provide feedback on how to improve processes, assisting with implementation and improvements that promote a positive program experience for partners.
- Assist with event production by attending in-person and virtual peer quarterly events as needed.
Preferred Qualifications
- Proven experience in onboarding, customer service, or a related field.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Proficiency in using CRM systems and other relevant software.
- Ability to work independently and as part of a team.
- Flexibility to attend in-person and virtual events as required.
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.