Enterprise Account Manager

• The Enterprise Account Manager role exists to own long-term revenue and growth across our most complex, high-impact customers
• This role blends strategic account management with consultative selling, requiring strong judgment, technical fluency, and the ability to navigate complex organizations
• Success in this role requires resilience, executive presence, and comfort leading customers through both technical and organizational change
• Own a portfolio of Enterprise customers with responsibility for renewals and expansion
• Lead strategic account planning, renewal strategy, and expansion motions across complex, multi-stakeholder accounts
• Proactively identify growth opportunities across teams, use cases, and business units
• Partner deeply with Customer Success, Solutions, and Product to deliver value and support expansion
• Lead executive-level conversations around value realization, roadmap alignment, and long-term partnership
• Navigate procurement, security, and commercial negotiations during renewals and upsells
• Maintain clear forecasts and account plans, surfacing risks and opportunities early
• Bring enterprise customer insights back to influence product direction and GTM strategy
• In Your First Week, Expect To:
• Get deep context on Common Room’s enterprise customers, including typical deal sizes, buying committees, renewal motions, and expansion paths
• Review your initial book of business, including contract terms, renewal timelines, current usage, open risks, and expansion whitespace
• Meet key cross-functional partners across Customer Success, Solutions, Sales, RevOps, and Product
• Learn how Common Room approaches enterprise renewals, expansions, and value articulation today
• Begin joining customer calls to observe how we engage executive, technical, and operational stakeholders
• In Your First Month, Expect To:
• Take ownership of your enterprise account portfolio, including renewal strategy and expansion planning
• Build account plans that outline stakeholder maps, current use cases, success metrics, renewal risks, and growth opportunities
• Lead renewal and expansion discovery conversations with customers, supported by Customer Success and Solutions as needed
• Begin proactively identifying upsell and expansion opportunities across teams, use cases, and business units
• Establish trusted relationships with key customer stakeholders, including executive sponsors
• Develop a clear understanding of how Common Room drives value for enterprise customers—and where friction or risk may exist
• In Your First Three Months, Expect To:
• Independently manage enterprise renewals and expansion motions end-to-end
• Confidently lead executive-level conversations around value realization, roadmap alignment, and long-term partnership
• Navigate complex renewal and expansion cycles, including procurement, security reviews, and commercial negotiations
• Drive measurable retention and expansion outcomes across your book of business
• Surface account risks and growth opportunities early and communicate them clearly to internal stakeholders
• Contribute best practices that improve how we manage enterprise renewals, expansions, and long-term customer relationships

Benefits

• Full coverage health, dental, and vision insurance
• Unlimited paid time off and paid holidays
• 401(k) self contribution program
• Stipend to make your workspace shine- Bring strong technical fluency across GTM tooling, data concepts, and integrations
• Have owned renewals and expansion in complex, high-ACV accounts
• Have 6–10+ years of experience in Account Management, Sales, or Customer Success roles supporting enterprise SaaS customers
• Have grit and resilience—you stay composed through long cycles, negotiation friction, and organizational change
• Are willing to travel as needed for strategic customer meetings and events
• Are comfortable multi-threading across technical, business, and executive stakeholders
• Enjoy building long-term partnerships, not just closing one-off deals
• Can lead with authority while remaining collaborative and customer-centric