IT Operations Manager

ABOUT RADIANT LOGIC

Radiant Logic is a leading cybersecurity software company specializing in Identity and Access Management (IAM). We take a data-centric approach to next-generation identity challenges, helping organizations make smarter authentication and authorization decisions.

By unifying and analyzing identity and access data, applying best-practice data hygiene, and integrating threat detection, we help customers maintain a strong identity security posture, reduce their attack surface, and get ahead of identity sprawl.

Our customers include Fortune 1000 companies that rely on us to get more from their existing identity infrastructure, move to the cloud securely, and improve operational productivity. We're a private, profitable, and fast-growing company, proud of world-leading technology that removes the complexity of integrating disparate systems, and powered by a first-class team. We're headquartered in San Jose, California, with an additional office in Paris.

ABOUT THE ROLE

As IT Operations Manager, you will sit at the center of how IT and Security operate across the organization. In this individual contributor role, you’ll serve as the primary link between leadership, staff, and the external IT partners who extend our team, ensuring alignment and keeping work on track. You will own the operational foundation of the function, including vendor management and renewals, compliance evidence, budgeting and reporting, and user access and account lifecycle management. You will also act as backup administrator for our core platforms, a responsibility that reflects the high level of trust this role carries. This is a fast-paced, highly collaborative position, ideal for someone who excels at managing competing priorities and takes pride in being the person others count on to get things done.

RESPONSIBILITIES AREA: WHAT YOU'LL OWN

Platform administration (backup)

Serve as secondary administrator for Microsoft 365 / Entra ID. Do first-line triage of Microsoft Defender alerts and escalate to the CISO. Hold break-glass access and recovery codes under documented custody.

Security & compliance operations

Keep SOC 2 evidence current in Vanta. Assemble customer security questionnaires, RFPs and DPAs, and key responses into customer portals for CISO sign-off. Enroll contractors in compliance tasks. Administer the security-awareness program and send new-hire security communications.

Procurement & vendor management

Monitor the IT renewal and subscription calendar (for example, Vanta, Cobalt pentest credits, CIS SecureSuite). Manage SaaS licenses. Place hardware orders and vendor purchase orders and handle vendor relationships.

Budget & reporting

Track IT budget with Finance. Produce the monthly IT KPIs and the board-pack KPI data. Reconcile IT spending and support accounts-payable questions.

Service coordination

Act as the routing hub between staff, the managed help-desk provider, and IT contractors. Monitor IT alerts and shared mailboxes. Coordinate onboarding and offboarding with HR.

Projects & offices

Track IT projects across four offices, such as network, conferencing, and access-control rollouts. Coordinate on-site vendors. Send a weekly IT task report to the VP/CISO.

Documentation & policy

Maintain runbooks, admin-platform inventory, and IT policies. Make sure knowledge lives in shared, role-based locations rather than one person's account.

QUALIFICATIONS

Required

• 7+ years in IT operations, IT administration, or a combined operations/IT role at a technology or SaaS company.
• Hands-on Microsoft 365 / Entra ID administration (users, groups, licensing, conditional access basics).
• Working knowledge of SOC 2 and experience gathering audit evidence (Vanta, Drata, or similar is a plus).
• A track record managing vendor renewals, SaaS licenses, and procurement with no lapses.
• Strong written communication. You'll be the connection between leadership, vendors, and staff.
• Discretion with privileged access and confidential information.

Preferred

• Experience with Microsoft Defender, an identity/IAM platform, or a password manager at the admin level.
• Familiarity with ISO 27001 or NIST 800-53, and with security questionnaires and customer trust reviews.
• Experience coordinating a managed service provider (MSP) or outsourced help desk.
• Experience running IT logistics for multiple offices, including international ones.

Compensation:
The base salary range for this position is $135,000 - $145,000 per year on the West Coast. This range represents our good-faith estimate of what we reasonably expect to pay at the time of hire. Final compensation will be determined based on factors including job-related experience, skills, qualifications, and location.

Equal Opportunity Employer.
Radiant Logic, Inc. is an EEO employer. As part of our safe hiring policy, Radiant Logic, Inc. conducts credential verification and pre-employment screening for applicants who are offered and accept employment