Creator Relations Coordinator

About the Role:

It's an incredibly exciting time to join the team at Cohley! We're home to a thriving community of 170,000+ creators, and that community is at the heart of everything we do. As our Creator Relations Coordinator, you will be the primary advocate, educator, and point of contact for Cohley's creator network, ensuring they have the tools, knowledge, and support needed to produce outstanding content for the world's top brands.

This is a unique opportunity to sit at the intersection of creator success, content strategy, and platform education. You will be responsible for building scalable programs that onboard, engage, and empower creators across all brief types, from UGC and product reviews to influencer partnerships and professional photography. You will play a critical role in the quality and growth of Cohley's creator community, which is the foundation of our product and our mission.

You will be fully remote. This role reports to the Customer Success Team Lead.

Responsibilities

• Serve as the primary point of contact for Cohley creators, building strong relationships and acting as their advocate internally across Product, Customer Success, and Marketing.

• Develop and maintain a comprehensive creator education program, including onboarding materials, platform tutorials, best practice guides, and how-to content for all brief types (UGC, Influencer Partnership, Product Review, and Professional)

• Build and manage a self-serve creator knowledge base to reduce friction and empower creators at all experience levels to succeed on the platform

• Own and manage Cohley's creator-facing social media channels (Youtube, Instagram, TikTok, Reddit)

• Identify patterns in creator questions, pain points, and platform friction and surface actionable insights to the Product and Revenue teams.

• Build and nurture a sense of community among Cohley creators through newsletters, webinars, in-app communications, or other engagement initiatives

• Collaborate with the Customer Success team to align creator education with client campaign goals and content quality standards

• Develop and deliver live or recorded training sessions and educational content (written guides, video walkthroughs, webinars) to help creators optimize their submissions and grow their presence on the platform

• Track and report on creator engagement, satisfaction, educational content performance, and community health metrics

• Own and manage creator escalations by serving as the primary point of contact for high-priority issues, driving swift resolution of contractual, technical, and policy disputes to maintain platform trust and retention.

What We're Looking For

• 2+ years of experience in creator relations, influencer marketing, content strategy, or a related field

• Strong understanding of the creator economy, social media platforms (TikTok, Instagram, YouTube), and content creation workflows

• Excellent written and verbal communication skills, with the ability to explain platform features and creative best practices in a clear, approachable way

• Experience building educational content, including written guides, video scripts, or webinar presentations

• Highly organized with the ability to manage relationships and communications at scale

• Empathetic, people-first mindset with a genuine passion for helping creators succeed

• Embody our core values: Hustle hard, extreme ownership, absolute integrity, run towards the pain, and team success

• Committed to self-improvement and a willingness to learn; you seek feedback and are excited to grow in a fast-moving environment

• Familiarity with CRM tools, help desk platforms (e.g., Intercom, Zendesk), or learning management systems is a plus

• AI-native skillset, with a fast-moving adoption of new AI-based technologies