Customer Success Manager

About RagaAI

RagaAI is building AI-powered agents that help specialty medical practices automate and optimize patient-facing and operational workflows. Our Allergy AI Agent helps allergy and immunology practices improve scheduling, patient engagement, insurance workflows, and operational efficiency.

Learn more: https://raga.ai/allergy

Responsibilities

Customer Onboarding & Trial Success

• Participate in initial customer discovery and qualification calls.
• Understand clinic workflows, challenges, and operational goals.
• Lead onboarding and implementation activities for new customers.
• Configure workflows and coordinate integrations where required.
• Drive successful execution of customer trials and pilot programs.
• Monitor adoption, usage, and customer feedback during trial periods.

Customer Success & Account Management

• Serve as the primary point of contact for assigned customers.
• Build strong relationships with clinic administrators, office managers, and providers.
• Ensure customers achieve desired outcomes and ROI.
• Conduct regular check-ins, business reviews, and success planning sessions.
• Identify risks proactively and drive issue resolution.

Conversion & Expansion

• Support conversion of successful trials into paid engagements.
• Partner with sales leadership to drive customer renewals and expansions.
• Document customer success stories, outcomes, and best practices.

Product & Customer Advocacy

• Gather customer feedback and communicate insights to product and engineering teams.
• Help improve onboarding processes, playbooks, and customer-facing documentation.
• Become a trusted advisor on operational workflows within specialty medical practices.

Preferred Qualifications

Required

• 2+ years of experience in customer success, account management, practice operations, healthcare technology, or a related role.

• Strong communication and relationship-building skills.

• Experience working directly with physician practices, healthcare providers, or clinic operations.

• Ability to manage multiple customer engagements simultaneously.

• Self-starter who thrives in a remote work environment.

Preferred

• Experience working in medical clinics, specialty practices, or healthcare operations.

• Familiarity with EHR and practice management systems.

• Experience with clinic workflows such as:

• Appointment scheduling

• Insurance verification of benefits (VOB)

• Prior authorization

• Patient intake

• Billing and revenue cycle workflows

• Patient communications

Highly Desirable

• Experience working in allergy and immunology practices.

• Experience supporting healthcare software implementations or SaaS products.

What Success Looks Like

• Customers successfully launch and complete trials.

• High trial-to-paid conversion rates.

• Strong customer satisfaction and retention.

• Rapid resolution of customer issues.

• Consistently positive customer feedback and references.

Compensation

• Competitive compensation based on experience and prior compensation.

• Company stock options.

• Opportunity to work directly with founders and shape the future of AI-powered healthcare operations.

Why Join RagaAI?

• Build cutting-edge AI solutions transforming specialty healthcare practices.

• Work directly with healthcare providers and operational leaders.

• High-growth startup environment with significant ownership and impact.

• Opportunity to help define customer success for a category-defining AI product.