Help Desk Specialist

Experienced Helpdesk / IT Support Specialist (MSP)– Eugene/Springfield, OR (Local Only)

About IEQ Technology

IEQ Technology is a Springfield, Oregon-based 
Managed Services Provider (MSP)
 and the 2024 
Business of the Year
in the Eugene/Springfield area. We deliver full-spectrum IT solutions — including 24/7 monitoring, cybersecurity, backup and disaster recovery, and network management — to clients in healthcare, education, logistics, and research. We’re growing fast and are committed to technical excellence, reliability, and outstanding client service.

Position Summary

We’re looking for an 
experienced Helpdesk Technician
 with strong 
Tier 1 and Tier 2
 support skills to join our MSP team. This role is hands-on, client-facing, and highly varied, supporting multiple businesses with different technologies. You’ll troubleshoot issues, document resolutions, and work with our engineering team to handle escalations.

This position requires residency in the Eugene/Springfield, Oregon area
 and the ability to provide both remote and occasional on-site support.

Key Responsibilities

• Provide Tier 1 and Tier 2 support via phone, email, and remote tools.
• Troubleshoot Windows and Mac workstations, Microsoft 365, printers, and basic networking issues.
• Monitor, manage, and resolve tickets using our PSA/RMM platform.
• Document issues, resolutions, and client communications in detail.
• Assist with onboarding new clients, systems, and users.
• Work professionally with both technical and non-technical users.
• Escalate unresolved or complex issues to senior engineers.

Requirements

• Local to Eugene/Springfield, OR
   – required.
• 1+ years’ experience in an MSP or multi-client IT support role.
• Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
• Familiarity with RMM tools, ticketing systems, and remote support software.
• Basic understanding of networking (DNS, DHCP, VPN, firewalls).
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Certifications such as CompTIA A+, Network+, or Microsoft are a plus.

What We Offer

• Competitive pay based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Ongoing training and certification opportunities.
• Collaborative, supportive team environment.
• Opportunities for career growth within the company.

How to Apply

Email your resume and a brief cover letter with the subject line: 
Helpdesk Technician Application – [Your Name]
. In your cover letter, share why you chose the MSP career path and what kind of troubleshooter you are.