The Program Coordinator supports the Chief Content Officer in the day-to-day management of IBPA programs, including NetGalley, library and trade marketing initiatives, and other projects as assigned. The position ensures IBPA programs are organized efficiently, completed on schedule, and meet budget expectations while delivering excellent service to members.
This role requires attention to detail, proactive problem-solving, and strong communication skills. A successful Program Coordinator will balance multiple priorities effectively, maintain professionalism and contribute to a positive, mission-driven work culture.
· Serve as the primary administrative and operational support for IBPA programs, including NetGalley, the library eblast marketing program, and other initiatives.
· Coordinate and track program orders, timelines, deliverables, and milestones to ensure completion and quality.
· Manage NetGalley program operations including title uploads, customer communications, reporting, and sales tracking.
· Update program information and products on IBPA websites using basic HTML and content management tools (e.g., Wix).
· Develop and maintain accurate program reports on sales, income, and member participation for executive review.
· Provide timely and professional customer support to members and program participants via email and phone.
· Excellent time management and multitasking abilities; able to prioritize and meet deadlines.
· Strong attention to detail, project management, and problem-solving skills.
· Excellent written and verbal communication skills.
· Proficiency with Microsoft Excel, project management platforms (e.g., Monday.com), and familiarity with CRM or AMS systems.
· Knowledge of basic HTML, Wix, and digital content management systems preferred.
· Professional, courteous, and accountable with the ability to handle confidential matters appropriately.
Founded in 1983, the Independent Book Publishers Association (IBPA) is the largest and most inclusive nonprofit trade association for independent publishers in the United States. IBPA leads and serves the independent publishing community through advocacy, education, and essential tools for success. With over 4,000 members, IBPA envisions a publishing industry where every independent publisher has access, knowledge, and support to participate professionally and inclusively.
IBPA is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. This policy extends to all terms, conditions, and privileges of employment, participation in company activities, promotions, and benefits.
IBPA staff members work in service to, and in partnership with, the association’s vibrant independent publishing community. Staff efforts are aligned to deliver an excellent member experience, ensure organizational strength, advocate for independent publishing, and advance diversity, equity, and inclusion within IBPA and throughout the field of publishing. Staff are committed to continuous learning and professional development to best serve IBPA’s mission.
Organization & Efficiency: Manages multiple projects and priorities with attention to timelines and accuracy.
Communication: Communicates clearly, promptly, and professionally with members, partners, and colleagues.
Team Collaboration: Works effectively across departments to achieve shared goals and ensure program success.
Member Focus: Delivers excellent service to IBPA members and program participants with empathy and professionalism.
Adaptability: Responds positively to feedback and shifting priorities in a dynamic environment.
Pay: $25.00 - $30.00 per hour
Benefits:
Work Location: Remote
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