Partner Success Engineer (Hybrid, Coconut Grove, FL)

Job Title: Partner Success Engineer
Reports to: VP of Partner Success & Growth                    
Department: Partner Success & Engineering
Employment Type: Full-time, Exempt
Location: Coconut Grove, FL (In-office role with hybrid scheduling flexibility with manager approval)
Annual Salary: $70,000 - $85,000 (commensurate with experience)                   

About Us:

Taxfyle is a technology-enabled tax platform trusted by leading fintech companies. Our partners embed Taxfyle so their customers can have their taxes prepared by licensed professionals. We operate a marketplace of vetted CPAs and EAs alongside our own AI-powered tax preparation technology. Headquartered in Coconut Grove, Florida, Taxfyle is a fast-moving technology company focused on making professional tax services more accessible. Our engineering team builds tools and automation that streamline our processes, so both our Partner Success team, which oversees client relationships, and the clients we serve enjoy a smooth, seamless experience.

Role Summary:

We are seeking a Partner Success Engineer to join our Partner Success team and help shape how the team operates as Taxfyle grows. This role will partner closely with Partner Success to identify manual, time-intensive workflows and design software solutions that improve them, including AI agents, automations, internal tools, and data pipelines. The Partner Success Engineer will work directly alongside the team, deliver improvements quickly, gather feedback, and refine solutions over time. The role combines the hands-on product sense of a forward deployed engineer with the systems thinking of an operations team. 

This position is well suited for early-career engineers, including recent graduates, bootcamp graduates, and career-changers with a portfolio of shipped projects. The Partner Success Engineer will own production systems from the first month, receive direct mentorship from senior engineers on Taxfyle’s AI and automation initiatives, and have a clear path for growth into forward deployed, AI, or product engineering roles.

Key Responsibilities:
Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Shadow Partner Success to map their workflows, and pick the highest-leverage ones to automate
• Build and improve AI agents that handle relationship-manager tasks: client follow-ups, status updates, escalations and ticket classification
• Write evals and review loops so we know when an agent is right, when it's wrong, and when a human should step in
• Automate partner reporting and job audits using our data in BigQuery and dbt
• Build lightweight internal tools and dashboards the team uses every day
• Wire our systems together through APIs: our platform, ticketing, messaging and the data warehouse
• Use Claude Code and similar AI coding tools as a core part of how you build
• Write up what you shipped and what it saved, so the wins are visible

Requirements:

• 0–2 years of professional software engineering experience, or equivalent hands-on project experience.
• Working proficiency in Python or TypeScript, and comfort writing SQL.
• Hands-on experience building with LLM APIs or agent frameworks, through professional, academic, or personal projects.
• Regular use of AI coding tools, and a practical sense of where they help and where they fall short.
• Strong communication skills, including the ability to explain technical concepts in plain language to non-technical teammates.
• Ability to work closely with end users, gather feedback, and iterate quickly on what’s built.
• Strong problem-solving skills and comfort working through ambiguous, loosely defined problems to a working solution.
• Sound judgment and attention to detail when handling sensitive client and financial data.
• Comfortable working in a fast-paced technology company where processes and responsibilities evolve as the organization grows.

Preferred Qualifications

• Experience in a customer-facing, support, or operations role.
• Familiarity with BigQuery, dbt, or another data warehouse stack.
• Experience with ticketing or CRM tools and their APIs.
• Interest in fintech, tax, or financial services.

ISMS Responsibilities:

All Employees (Required for All Roles)

All employees are expected to fulfill the information security responsibilities applicable to their role as defined in the Tickmark Security Plan. At minimum, all employees must:

• Comply with Taxfyle’s information security policies and acceptable use standards.
• Complete mandatory information security awareness training as assigned.
• Report suspected security incidents, vulnerabilities, or policy violations to the Compliance Team.
• Protect access credentials and company data per the Data Classification Policy.
• Support information security audits, assessments, and control reviews as requested.
• For the full scope of responsibilities applicable to your role, refer to the Interested Parties and Responsibilities section of the Security Plan.

Note: This role description is intended to convey information essential to understanding the scope of the role and is not exhaustive. Duties, responsibilities, and qualifications may evolve or change over time to meet the organization’s needs.

Benefits:

• Health, dental, and vision insurance
• Life Insurance
• Additional Supplemental Benefits
• 401(K) contribution (no match)
• Paid Time Off
• Hybrid scheduling flexibility (subject to manager approval)

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP   

Note: This role description is intended to convey information essential to understanding the scope of the role and is not exhaustive. Duties, responsibilities, and qualifications may evolve or change over time to meet the organization’s needs.

Benefits:

• Health, dental, and vision insurance
• Life Insurance
• Additional Supplemental Benefits
• 401(K) contribution (no match)
• Paid Time Off
• Some remote work flexibility available

No Third Party Agencies or Submissions Will Be Accepted.  

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.