Jr. Systems Administrator

About TAB Computer Systems:

TAB Computer Systems, Inc., a 100% employee-owned IT service and support company, has been delivering innovative technology solutions to small and medium-sized businesses for over 40 years. We are a trusted partner of top industry leaders, including Microsoft, Dell, AllWorx, SonicWall, Axcient, Veeam, and ProofPoint, TAB also designs and supports its own custom line of Intel-based workstations.

We are currently seeking a Jr. Systems Administrator to join our In-House Help Desk team of dedicated professionals who provide exceptional service and technical support to our clients.

Position Overview

As a Jr. Systems Administrator, you will be responsible for:

• Providing technical support remotely to all clients.
• Support of workstations, servers, network infrastructure, and phone systems.
• Resolving issues for clients via phone or electronically
• Tracking customer issues and adhere to established SLAs and processes.
• Participating in an afterhours rotation, typically three to four times each year.
• Utilizing ConnectWise for detailed documentation, issue tracking, and seamless client communication.
• Performing other duties as assigned.

Required Skills

• Effective communication skills, both verbal and written.
• Technical expertise in PC Operating Systems (Windows 11, 10, and 7).
• Basic to intermediate knowledge of Windows Server Operating Systems (2012R2 to 2022) including virtual technology like HyperV and VMWare.
• Proficient with OnPrem Exchange Server and Microsoft 365’s Email, OneDrive, SharePoint, and Azure
• Troubleshooting of network infrastructure including Firewalls, Switches, Networking protocols, VLANs, VPN, and QOS.
• Familiarity with security tools like MDR, EDR, and A/V.
• Familiarity with VOIP.
• Industry certifications like A+, Network+, Security+, Microsoft 365, SonicWall, Windows Client or Windows Server are preferred.

Qualifications

• Previous experience in the IT industry (3+ years minimum)
• Strong interpersonal communication skills to maintain professionalism in highpressure situations.
• Strong critical thinking skills with the ability to approach challenges creatively and consider multiple perspectives.
• Exceptional attention to detail, organizational skills, and ability to document tasks thoroughly.
• An individual that excels in collaboration and teamwork.

Physical Requirements

• Mobility to work in a standard office setting and to sit and stand for a period of time.
• Vision to read printed materials and see a computer screen; and hearing and speech (English Language) to communicate in person and over the telephone.
• Ability to lift and transport equipment weighing up to 30 pounds.

Compensation & Benefits

• Annual base salary: $58,000 $68,000 (OTeligible), based on qualifications and experience.
• Comprehensive benefits package, including: o Medical and dental insurance with companyshared costs, plus vision insurance.
• 401(k) plan with company matching and Employee Stock Ownership Plan (ESOP) participation. oAnnual bonus program and performance incentives.
• Paid time off with an accelerated vacation schedule, paid sick leave, paid holidays, Personal/Wellness time, Floating Holday, and paid community service time. oEmployer-paid life insurance.
• Employee Assistance Program (EAP).
• Professional growth opportunities: o Access to ongoing training resources, virtual labs, and study materials.
• Company-funded certification exams.

Benefits are subject to applicable eligibility requirements and plan terms.

Additional Details:

• TAB operates a 24/7 support service, and technicians are occasionally required to assist during evenings or weekends in the event of a client emergency on a rotational basis.
• This role is ideal for selfmotivated, ambitious individuals who thrive in a fastpaced, dynamic work environment.

About Tab Computer Systems Inc

With over 40 years of experience, TAB is one of the largest IT service providers in the Hartford Metro area. TAB proudly operates as a 100% employee-owned company. This unique ownership structure cultivates a collaborative environment that encourages a shared commitment to outstanding client service. As a team member, you will directly contribute to our growth and success while sharing the rewards! If you’re a driven professional who thrives in a fast-paced, client-focused, client-driven environment, TAB is looking for you! If you enjoy working on a dynamic team that strives to demonstrate honesty and integrity to clients and co-workers, TAB is looking for you! If you are knowledgeable and enthusiastic in your approach to your work, TAB is looking for you!