Administrative Assistant

Talix – Cleveland
Location: Brecksville, OH
Employment Type: Full-Time, In Person
Hours: 8:30 AM – 5:00 PM

Administrative Assistant (Entry-Level Business Office)

Position Overview
Join Talix and be part of our continued growth in network engineering and technology services. At Talix, we offer a collaborative and motivating work environment, along with benefits including health, dental, and vision coverage, and a 401(k) with company match. You will play a meaningful role in helping our team support clients in solving complex infrastructure and security challenges.

Talix is seeking a detail-oriented and proactive Entry-Level Business Office Assistant to support our Brecksville, Ohio office. We are looking for individuals who are strong problem-solvers and embody our core values:

• Accountable
• Team-Oriented
• Partnership-Driven
• Evolutionary (growth-focused)
• Positive+ Attitude

Key Responsibilities

• Enter and process sales orders, including tracking and updating order status
• Communicate effectively with internal teams, vendors, and customers
• Manage and maintain the service ticket board, including entering and updating tickets
• Generate and review reports to support daily operations
• Post payments from customers and vendors
• Track accounts receivable and follow up on outstanding balances
• Sort and distribute incoming mail
• Process SAS scans from service tickets
• Coordinate with the Shipping & Receiving department to support order fulfillment
• Answer incoming phone calls and provide general support
• Schedule Data Plan Reviews, Technical Business Reviews, Network Assessments, and onsite technician visits
• Track and enter warranty reimbursements
• Assist with quoting parts requested by customers
• Maintain and assist with Talix Customer Portal access
• Greet customers and provide a professional first impression

Skills & Qualifications

• Strong organizational and multitasking abilities
• Excellent communication and customer service skills
• Detail-oriented with a problem-solving mindset
• Ability to work effectively in a fast-paced environment
• Experience or familiarity with QuickBooks, ConnectWise, and basic bookkeeping preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Associate (Required)

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Brecksville, OH 44141 (Required)

Work Location: In person