Deployment Strategist

Deployment Strategist at Marqo

Marqo is a search and discovery platform that helps retailers drive significant gains in conversion, revenue, and customer satisfaction. Marqo's platform uses multimodal AI and retrieval to deliver highly relevant, personalized results and adaptive experiences - dramatically outperforming legacy search systems. We've raised $20m+ USD from leading VCs such as Lightspeed and Blackbird, are scaling rapidly in multiple locations around the world and power over $10b+ in total transaction volume.

Marqo was founded by former Amazon engineers and scientists with deep expertise in search relevance, distributed systems, and machine learning. Today, we power next-generation search experiences for some of the most innovative retailers and marketplaces in the world.

About the role

Deployment Strategists shape how Marqo works with its customers. You’ll own the relationship from early discovery through deployment, launch, and expansion, working closely with Marqo’s engineering, product, and go to market teams.

This role combines the judgment of a consultant, the ownership of an engagement lead, and the curiosity of a product manager. You’ll get close to how each customer’s business works, identify where Marqo can have the greatest impact, and bring the right people together to deliver it. You should be comfortable discussing technical concepts with engineers and explaining them to business leaders and executives. You are not expected to write production code.

What you’ll do

• Own the customer relationship across the deployment lifecycle, from defining the opportunity and success criteria to launch, adoption, and expansion.
• Learn how customers manage their product catalogs, storefronts, merchandising, and search experiences. Identify the problems that matter most to their shoppers and business.
• Turn customer goals into a clear deployment strategy, with priorities, milestones, owners, and measures of success.
• Coordinate customer stakeholders and Marqo’s engineering, product, and go to market teams to make decisions, resolve blockers, and keep deployments moving.
• Build credibility with both commercial and technical stakeholders by understanding integrations, data flows, and product tradeoffs.
• Measure the impact of each deployment, communicate results, and find opportunities to create more value.
• Bring customer insights back to Marqo’s product team and help build repeatable approaches that make future deployments better.

You may be a great fit if you

• Have a background in technology consulting, implementation, solutions strategy, or another role where you owned complex customer work.
• Can build trust with senior stakeholders while staying close to the details required to get a project live.
• Understand technical concepts well enough to ask useful questions, spot dependencies, and work effectively with engineers.
• Are comfortable with ambiguity and can turn an open ended customer problem into a practical plan.
• Communicate clearly, move quickly, and take responsibility for outcomes.

You do not need a computer science degree or a software engineering background, although it's a plus if you do. We’re looking for someone who can understand the technology, own the customer relationship, and make a deployment successful.

Life at Marqo

💸 Competitive Salary

We commit to paying globally competitive salaries to our incredible team.

🐣 Equity in the company

Everyone is an owner, having equity in the company so we can all benefit from our hard work and future success.

🎒 Company Offsites

We always aim to go away at points across the year as a company to celebrate achievements, as well as dig deep together on company strategy, opportunities and the exciting future ahead.

💻 Tools

You’ll receive all new equipment including a MacBook Pro, monitor, and accessories.

🌇 Office Collaboration

Marqo prioritises the value and energy of being together in person, based in our offices in Melbourne Australia or San Francisco, California. We have a flexible balance, and work from home 2 days per week.

🇺🇸 Health Insurance

Health and high-quality medical insurance for our United States based employees.

🎉 Company Socials

We allocate an annual social budget towards regularly having fun, taking a break and getting to know each other a little more as a team!