Collections Specialist

Job Description

GRM Information Management is a leading provider of information management systems with over 35 years of experience. GRM robust, cloud-based content services platform serves as the centerpiece of the digital solutions that GRM provides its clients. Serving a diverse base of industries such as healthcare, government, legal, finance and human resources, GRM delivers its clients services such as digital conversion, advanced data capture solutions, document management systems, workflow automation, legacy data archiving, compliance and governance, business process management, and advanced analytics capabilities, as well as a full suite of document storage, scanning, and physical document management services.

Summary

This position holds the responsibility to maintain the company’s collection efforts for our customers. The Collection Representative will work with Billing, Administration, Sales, and Management to ensure proper and timely payment of company invoices. This position will also assist with Accounts Payable to apply purchase orders and process incoming invoices from vendors.

Job Responsibilities

• Make daily collections call to assigned account base.
• Utilize email to send invoices and payment reminders.
• Initiate actions when appropriate such as account holds or referral to 3rd party
• collection services.
• Document and update daily activity in salesforce.com
• Work with Account Managers to collect on outstanding invoices
• Monitor customer payments
• Maintain and update customer contact information
• Investigate and resolve customer queries
• Generate monthly credit/debit logs
• Monitor and process invoices from vendors weekly
• Answer and transfer telephone calls or take messages when appropriate.
• Provide general information to staff, clients, or the public.

Education and Experience

• Minimum 4 years of B2B collection experience preferred
• Strong verbal and written communication skill
• Proficient in Microsoft Office
• Ability to learn internal account systems utilized by GRM

Benefits:

• Health insurance
• Dental and vision coverage
• Paid time off (vacation/personal/sick/holidays)
• Life insurance
• Retirement benefits (e.g., 401k)

GRM does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided on the basis of qualifications, merit and business need.