About Mindcubed
Mindcubed LLC is a Washington, DC-based IT services firm that has supported federal and District government clients for more than 16 years. We are a small, senior team. The people we hire work directly with client stakeholders and own their work from start to finish.
About the Role
We are hiring a Senior ServiceNow Administrator / Developer to support one of our clients. You will own the day-to-day health of the ServiceNow platform and lead its ongoing enhancement, from configuration and custom application development to integrations, family upgrades, and the rollout of Now Assist.
This is a hands-on senior role. We need someone who can work independently, advise the client on ServiceNow leading practices, and transfer knowledge to client staff so the platform stays secure, scalable, maintainable, and upgrade-safe.
What You Will Do
- Administer, configure, and maintain the ServiceNow platform, including users, groups, roles, access controls, and overall instance health
- Design and build scoped applications, service catalog items, record producers, and portal experiences
- Automate business processes using Flow Designer, IntegrationHub, and legacy workflows where needed
- Develop server-side and client-side scripts, including business rules, script includes, client scripts, UI policies, and UI actions
- Build and support integrations using REST and SOAP APIs, MID Server, and IntegrationHub spokes
- Manage releases and environments, including update sets, application repository, instance clones, and promotion across development, test, and production
- Plan and execute ServiceNow family upgrades, including skipped record review, regression testing with the Automated Test Framework, and remediation
- Implement Now Assist, configure and tune its skills for client use cases, and drive user adoption
- Optimize platform performance, reduce technical debt, and keep customizations aligned with out-of-box capabilities
- Apply ServiceNow leading practices for security, scalability, and maintainability in every deliverable
- Document configurations and conduct structured knowledge transfer for client staff
- Work with client stakeholders to gather requirements and turn them into working solutions
Required Qualifications
- 7 or more years of IT experience, including at least 5 years of hands-on ServiceNow administration and development
- Current ServiceNow Certified System Administrator (CSA) certification
- Strong JavaScript skills and working knowledge of the Glide APIs
- Experience with ITSM and at least one additional ServiceNow product area such as ITOM, CSM, HRSD, or SPM
- Experience leading at least two ServiceNow family upgrades from planning through post-upgrade validation
- Hands-on experience with Now Assist or other ServiceNow generative AI capabilities
- Proven experience building and troubleshooting integrations
- Solid understanding of update set management, release practices, and multi-instance environments
- Clear written and verbal communication, with the ability to explain technical decisions to non-technical stakeholders
- Ability to pass a background investigation
Preferred Qualifications
- ServiceNow Certified Application Developer (CAD)
- One or more Certified Implementation Specialist (CIS) certifications
- Experience supporting federal, state, or District of Columbia government clients
- Experience with CMDB and the Common Service Data Model (CSDM), Performance Analytics, and the Automated Test Framework
- Experience working in Agile delivery teams
- Bachelor's degree in computer science, information systems, or a related field, or equivalent experience
Compensation and Benefits
The full-time salary range for this position is $135,000 to $165,000 per year. The final offer depends on experience, certifications, and demonstrated ServiceNow expertise. Full-time employees are eligible for Mindcubed's benefits package. Candidates who prefer a contract arrangement may be considered on a 1099 basis at a negotiated hourly rate.
Work Authorization
Applicants must be currently authorized to work in the United States on a full-time basis. Mindcubed is not able to sponsor or take over sponsorship of an employment visa for this position, now or in the future.
How to Apply
Apply through Indeed with your current resume. Please list your active ServiceNow certifications and briefly describe your most recent family upgrade and any Now Assist work you have done.
Equal Opportunity Employer
Mindcubed LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or District of Columbia law.
Pay: $135,000.00 - $165,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: Remote