Customer Account Manager — Revenue and Retention Focus

Customer Account Manager — Revenue and Retention Focus

Full-Time | Remote — USA | US Business Hours

We are actively seeking candidates based in Indiana, Ohio, Tennessee or Missouri, though all US-based applicants will be considered

Base pay $60,000–$65,000 plus performance-based commission

About Us

At ReviewBuzz, we're on a mission to make sure good people get noticed. We built a proven process that makes it simple for service professionals — plumbers, HVAC techs, electricians, and more — to ask for feedback and get rewarded for the reviews they earn. The result? Great businesses grow, great workers get recognized, and customers find the pros they can trust.

We're a fast-moving SaaS company with real impact, and we're looking for someone who's ready to roll up their sleeves and help us keep that momentum going.

This is a small team environment. There is no department to hand off to. The person we hire will personally own every call, every follow-up, and every customer conversation from start to finish.

About the Role

As a Customer Account Manager, you'll be the primary point of contact for account-level commercial conversations across our home service business customers. You'll follow up on outstanding balances, re-engage accounts, and drive adoption of the ReviewBuzz platform so our customers actually get the results they signed up for.

You'll own payment follow-ups, retention, and small expansion opportunities within your assigned accounts. Your goal is to protect, recover, and grow revenue — while making sure every customer is set up to win with ReviewBuzz.

This is a highly hands-on, individual contributor role with a strong focus on outbound calls, real customer conversations, and direct revenue impact. If you love talking to people, solving problems, and closing things out, this is your kind of job.

A typical day means you are personally on the phone — calling customers with outstanding balances, checking in on accounts that have gone quiet, walking a plumber or HVAC tech through why ReviewBuzz is working for them, and occasionally having the uncomfortable but necessary conversation about an overdue payment. You do this yourself. You are the call.

What We're Looking For

• 3-7 years of hands-on experience in account management, customer success, or collections where YOU personally made the calls, followed up on payments, and owned the customer relationship — not as part of a team, not delegated down. Small or mid-size company experience is strongly preferred.
• Exceptional problem solver — this is a must. You don't just flag issues, you dig in, think critically, and find solutions. Our customers run real businesses and need a partner who can help them work through challenges quickly and effectively
• Technically minded and AI-forward — you're comfortable with technology, genuinely curious about AI, and actively motivated to learn and adopt AI-driven tools and methodologies to work smarter and faster
• Comfortable making high-volume outbound calls and engaging customers in direct commercial conversations
• You have personally followed up on overdue accounts, had direct conversations about outstanding balances, and collected payment — while ensuring customer success. This is a core part of the role, not an occasional task.
• Ability to identify and close small expansion opportunities (additional users, locations, or add-ons) — and know when to loop in others on larger ones
• Strong written and verbal communication skills in English
• Confident, persistent, and professional — you don't give up easily
• Highly organized with strong follow-through and attention to detail
• Experience using a CRM (Salesforce or similar)
• Experience using billing systems (Stripe or similar)
• Ability to work US business hours
• Self-motivated and thrives in a remote, independent work environment

Nice to Have

• SaaS or tech platform experience a plus
• Experience with subscription or recurring billing — you understand what it means to keep a customer on a plan, follow up on renewals, and collect on overdue accounts
• Experience conducting customer training or onboarding sessions
• Experience working directly with small business owners, tradespeople, or home service professionals

Pay: $60,000.00 - $65,000.00 per year

Work Location: Remote