Quality Assurance Engineer

Customer Experience & Technology Specialist

Revelex, a web-based travel distribution product company, is seeking a full-time individual. In this role, you will be responsible for evaluation and performing unit and system testing related to ongoing product improvement and new product development for Web applications. You must be a collaborator with effective communication and self-motivation.

Full Time

Local Candidates Only (Must live in Palm Beach, Broward or Dade County)

On Site Only – M-F 9:00 am to 5:30 pm (Not Remote Position)

Salary: DOE

We are a travel technology company seeking a friendly, personable individual who enjoys collaborating with customers and is curious about how technology shapes user experiences. This role sits between the customer and the development team — you do not need to write code, but you should be technically curious enough to understand what's happening behind the scenes, ask smart questions, and communicate clearly with the people who build our products.

What You'll Do

· Collaborate directly with customers to understand their questions, concerns, and challenges.

· Identify front-end, UX, and usability issues as well as deeper system-level problems; document and communicate them so the right technical team member can investigate and resolve.

· Translate customer feedback into clear, actionable information for developers and QA teams.

· Consult with travel product vendors we integrate with via API — communicating issues, relaying feedback, and helping coordinate resolution when problems involve third-party systems.

· Spot patterns in customer feedback and turn them into product improvement opportunities.

· Build strong relationships with customers, vendors, and internal teams.

What We're Looking For

· Customer-facing experience with strong soft skills: empathy, active listening, patience, and relationship-building.

· An eye for UX — you can recognize when something is not intuitive and articulate it clearly to a developer.

· Comfort communicating across technical and non-technical audiences, written and verbal.

· Ease collaborating with external vendors and partners, particularly those providing travel content or services via API integrations.

· Curiosity and eagerness to learn in a fast-moving, high-tech environment.

Ideal Technical Background

You do not need to be a programmer, but strong technical aptitude is highly desirable:

· Experience with QA processes: testing, bug reporting, issue tracking, and release cycles.

· Understanding software testing methodologies and how automated testing fits into development.

· Experience working with dev/QA teams in Agile or similar environments.

· Ability to investigate issues, ask the right questions, and gather what a developer needs to diagnose a problem.

· Knowledge of APIs (SOAP/REST), SQL, web applications, and integrations is a plus.

Qualifying Criteria

· A bachelor's degree or 2-3 years of experience in a quality assurance and testing environment.

· Thorough understanding of product life cycle and QA methodology

· Possess a good understanding of software development processes, and a familiarity with common software life-cycle models.

· Full knowledge and understanding and current use of; SELENIUM WEB-DRIVER

· Work with software developers to troubleshoot and resolve quality issues.

· Able to manage multiple tasks and balance workload based on priority of assignments.

· Excellent oral and written communication skills (English and Spanish)

· Ability to work in a highly dynamic and challenging environment.

· Basic knowledge of SQL Queries, JAVA, PHP, HTML, LINUX, JavaScript, J2EE, and XML is desired.

· Internet Explorer, Safari, Bing, Firefox, Chrome, Oracle, SQL Server, TOAD, SQL Developer, SQL, PL/SQL

Revelex offers a busy but enjoyable atmosphere, full compensation package including company paid employee health insurance, vacation, sick and holiday pay, and the opportunity to gain experience with a dynamic company. We offer a full compensation package including company paid employee health insurance, vacation, sick and holiday pay, and the opportunity to gain experience with a dynamic company.

Candidate (No exceptions)

· Must be able to work in the USA without any restrictions (US Citizens or Green Card Holder)

· Must be able to pass a background check (Work History, Credit, Criminal, and Education.)

· Must speak fluent English and Spanish.

· Must have Leadership Capabilities.

Although Revelex appreciates the interest of all applicants because of the volume of applications and resumes received the Human Resources Department will only communicate with those applicants that have been selected for an interview. Staff will telephone or email everyone as positions are reviewed and applicants are selected for the interview process.

Pay: $60,000.00 - $79,852.71 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person