Implementation Consultant

Implementation Consultant

Full-Time • Remote (US) • $85,000–$110,000 Base Salary, plus bonus target

Reports to:
Director of Client Success

WHO WE ARE

Decusoft’s Compose platform is an enterprise-grade compensation planning & management platform that simplifies the administration of complex variable pay programs. Compose offers a replacement for Excel spreadsheets, a company’s home-grown system, or can be used in conjunction with a Human Capital Management solution like Workday, UKG, ADP, Paycor, Paylocity, Oracle and others. Compose users report a marked improvement in data integrity and a decrease in the time and resources required to plan, implement and manage compensation cycles.

WHAT WE’RE LOOKING FOR

We are looking for a driven and detail-oriented Implementation Consultant to join our growing Client Success team. In this role, you will serve as the primary point of contact for new clients from the moment a contract is signed through go-live and into long-term success. You will combine deep knowledge of HR and compensation concepts with hands-on platform expertise to configure our no-code, UI-driven compensation planning platform to meet each client’s unique needs. You will also serve as the primary owner of technical client integrations, driving setup and issue resolution independently. Beyond implementation, you will provide ongoing support, own key account management functions, and act as a strategic advisor – helping clients get maximum value from the platform while serving as a critical voice of the customer internally.

WHAT YOU’LL DO

Client Implementation & Professional Services

• Own the complete client journey from contract signing through Hypercare, including kickoff, requirements and analysis, iterative platform configuration, go-live, and transition to steady-state support.

• Translate complex compensation and HR requirements – provided in plain English by client stakeholders – into platform object and field architecture, including formula-level field configuration.

• Map data fields from client source systems into the platform’s object structure, applying familiarity with common HCM platforms and typical compensation and HR data models.

• Serve as the primary owner of technical client integrations (including SSO/SAML, SFTP, and data integrations) driving configuration and issue resolution independently from initial setup through steady-state support. Interact with client technical contacts to troubleshoot configuration issues.

• Manage a detailed project plan and lead weekly client review cadences throughout the implementation lifecycle.

• Deliver admin training to technical and non-technical audiences, clearly articulating both the “how” and the “why” behind each configuration decision.

• Manage client issues and requests through a client-facing ticketing system, assisting with resolving L2 support tickets for assigned clients post-implementation, and escalating as appropriate.

• Build and maintain strong, trusted client relationships, acting as a trusted advisor to the Client Admin team.

• Participate in annual business reviews and proactively identify opportunities to expand client adoption of platform features and products.

Internal Collaboration & Process Improvement

• Surface patterns in client feedback, recurring issues, and product requests to internal teams to drive continuous improvement.

• Partner with the Product team to help define roadmap priorities and strategy, leveraging your frontline knowledge of client needs.

• Identify gaps or inefficiencies in internal processes and proactively suggest improvements; adapt readily to evolving workflows.

• Maintain a strong understanding of data privacy regulatory requirements (GDPR, CCPA) and apply appropriate sensitivity when handling people data.

WHAT YOU’LL BRING

Required

• 3–5 years of experience implementing a configurable HR platform or managing/administering a highly configurable HCM or HRIS platform in a hands-on admin capacity. Compensation Analysts or similar professionals with significant HRIS admin experience or direct experience administering a compensation platform are equally encouraged to apply.

• Strong foundational knowledge of HR concepts, terminology, and HRIS/HCM platforms; ability to quickly understand how client data is structured across a variety of source systems.

• Hands-on experience owning technical integrations such as SSO/SAML, SFTP, and API-based field mapping, including the ability to troubleshoot and resolve issues independently.

• Comfort with technical concepts with a strong aptitude for learning new systems. No coding required.

• Experience managing multiple concurrent client implementations or projects simultaneously.

• Experience using client-facing ticketing or support system (e.g., Freshdesk, Zendesk, or similar).

• High proficiency in Microsoft Excel, including advanced formula writing, and other Microsoft Office tools.

• Excellent written and verbal communication skills with the ability to explain technical topics clearly to both technical and non-technical audiences. Comfort leading projects independently and in partnership with a project group.

• Must have a customer service mindset and a desire to learn

• Strong sense of ownership, follow-through, and the ability to work independently in a fully remote environment.

• Must be legally authorized to work in the United States.

Preferred

• Direct experience with Decusoft Compose or a comparable compensation planning platform.

• Compensation-specific knowledge, including familiarity with compensation program design, salary planning cycles, or incentive compensation structures.

• Knowledge of financial services compensation concepts such as deferred vesting and carried interest allocations.

• Familiarity with data privacy regulations including GDPR and CCPA, particularly as they apply to employee data.

• Experience working in or alongside a B2B SaaS environment.

WORK ENVIRONMENT

• Fully remote position; must be based in the United States.

• Most team members are located in the Eastern time zone; clients span Pacific to UTC+2, requiring some flexibility.

• Up to 10% travel may be required for client meetings or company events.

WHAT YOU’LL GET

• Base salary: $85,000–$110,000, commensurate with experience and location, plus bonus target.
• Comprehensive Medical, Dental, Vision, and ancillary benefits.
• Unlimited PTO.
• 401(k) with company match.
• A fun, collaborative team that fosters innovation and creativity