Customer Success Manager

About the role

Onboarding is where operators fall in love with SuiteOp, and it's the heart of this role. You'll guide new customers from signed contract to launch day and beyond. Our onboarding is heavily powered by AI: agents handle much of the setup, and you'll be the person who makes sure every customer feels supported, confident, and ready. Then you'll help us make it even faster for the next one.

You bring energy to every conversation and keep momentum going. You guide customers confidently through each step, secure clear next steps, and get them live.

You'll work side by side with our Customer Success & Solutions Lead, and what you learn from customers will shape what we build next.

What you'll do

• Own onboarding from signed contract to go-live for new customers
• Lead onboarding calls: kickoff, configuration, training, and launch
• Become a SuiteOp V2 expert and guide customers through best practices
• Use AI to build onboarding plans, checklists, and timelines, so every account keeps moving without manual overhead
• Turn customer conversations into clear, actionable feedback for Engineering, using Claude and our internal tools to spot patterns across accounts
• Build onboarding guides, videos, and templates that help customers succeed on their own
• Watch account health and remove blockers before customers feel them

AI is how we work

Our team runs on Claude. It isn't a trend for us. It means less time on busywork and more time with customers. We're looking for someone who already works this way and loves it.

• You build AI workflows and agents that make onboarding faster and more personal, and you can't wait to show us one you're proud of
• You reach for AI first to draft, summarize, and organize, so your time goes to the customer
• You don't wait for structure: you build it, then automate it
• Bonus: you've built with Claude Code, n8n, Zapier, or similar tools

What you bring

• You love helping people, and you stay calm and kind on a customer's busiest day
• You can make a complex product feel simple
• 2 to 5 years in SaaS onboarding, customer success, account management, consulting, or a similar role
• Experience running customer meetings and guiding customers through technical setup
• Familiarity with tools like HubSpot, Intercom, Notion, or Zendesk
• Organized and detail-oriented, comfortable managing several customers at once
• Bonus: experience in hospitality, property management, or a startup

Why you'll love it here

• You'll see the difference you make: operators get hours of their week back, and you'll hear it from them
• You'll sit next to the founders and engineers, and your ideas will turn into product
• You'll get an early seat and help shape how we take care of every customer

Compensation

• Base salary: $90,000 to $115,000
• Equity in SuiteOp

This is an in-person role in our New York City office.

If you love helping people succeed and want operators to fall in love with how their business runs, we'd love to meet you.