Role description
Jr. IT Administrator
Paradromics IncJr. IT Administrator
About Paradromics
At Paradromics, we're enabling a future where direct data interfaces with the brain unlock technology solutions to unmet medical challenges. A revolutionary leap beyond today's lab-confined brain-computer interfaces (BCI), our Connexus™ Direct Data Interface (DDI) collects an unprecedented number of individual neural signals with a fully implantable device designed for long-term daily service. Our first clinical application is an assistive communication device for patients who've lost the physical ability to speak or type. The Connexus DDI platform—and the vast brain data it accesses—has boundless potential for future applications, from enabling people with sensory and motor impairment to treating neuropsychiatric disorders.
The Role
We are seeking an IT Administrator to join our IT team and provide day-to-day technical support across the organization. Reporting to the IT Manager, this role serves as a primary point of contact for end-user support, user account and device provisioning, and IT asset administration.
The ideal candidate is service-oriented, organized, and comfortable supporting a mixed-device environment. This position offers hands-on experience with identity and access management, Microsoft Intune, endpoint administration, Google Workspace, Microsoft 365, and IT service management in a fast-paced environment.
Responsibilities
• Serve as the first point of contact for help desk tickets, triaging and resolving hardware and software issues for end users in a timely, professional manner.
• Provide end-user support for Google Workspace, Microsoft 365, and associated collaboration and productivity tools.
• Provision and deprovision user accounts, system access, and equipment for new hires, transfers, and departures in accordance with established onboarding and offboarding procedures.
• Administer Mobile Device Management (MDM) via Microsoft Intune for both Windows and Apple (macOS/iOS) devices, including enrollment, compliance policies, and app deployment.
• Maintain an accurate inventory of IT assets, such as laptops and peripherals, tracking assignment, condition, and lifecycle.
• Handle equipment setup and account provisioning for new hire onboarding, and access removal and equipment retrieval for offboarding.
• Provide basic troubleshooting and support of Linux workstations, escalating advanced or specialized issues as appropriate.
• Make occasional DNS entry updates (e.g., new records, minor changes) under the direction of the IT Manager.
• Create and maintain clear and accurate documentation of procedures, assets, and common issue resolutions.
• Help enforce IT policies and procedures and provide input and feedback on improvements.
• Escalate complex issues to the IT Manager or the appropriate specialized team (Network/SRE/DSE) as needed.
Required Qualifications
• 2–5 years of experience in an IT support or help desk role.
• Familiarity with device/MDM administration; hands-on experience with Microsoft Intune is a strong plus.
• Comfort supporting Windows, macOS/iOS, and Linux devices.
• Basic understanding of user account and identity administration (e.g., Active Directory, Google Workspace, Entra ID, or similar).
• Strong communication skills, with the ability to explain technical issues to non-technical staff.
• Customer-service mindset and ability to prioritize across multiple open tickets.
• Ability to work both independently and collaboratively in a fast-paced environment.
Preferred Qualifications
• Associate's or bachelor's degree in IT or a related field, or equivalent hands-on experience.
• CompTIA A+ or Network+ certification a plus.
• Experience working with a ticketing system (NinjaOne is a plus).
Additional Information
- Full-time/exempt
- Location: Austin, TX (onsite)
- Standard business hours with flexibility to provide occasional after-hours support
- Ability to lift and transport laptops, PCs monitors, and other routine IT equipment
Paradromics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.