Client Services Manager-Digital Ad Technology

Who we are:

Our client is a digital advertising technology company that helps brands and agencies run targeted advertising campaigns across mobile apps, CTV, and digital out-of-home screens. They provide ad targeting, measurement, creative solutions, and audience/data tools to help advertisers reach specific consumers and track campaign performance.

We are seeking a creative and detail-oriented individual who can demonstrate excellent customer service to join their Client Services team.

The Client Services Manager will support the sales cycle from proposal development, to campaign implementation, creative executions, and reporting. The Client Services Manager will act as a main liaison internally between Sales, Ad Operations, and Creative, as well as externally with clients.

Daily Responsibilities:

• Building comprehensive and strategic media plans and RFP recommendations based on campaign objectives, past performance, and KPI’s
• Creating compelling, innovative, and detailed proposal decks
• Coordinating custom mocks and creative builds for upcoming campaigns with the Creative team and the client
• Working closely with Ad Operations to ensure successful campaign launches – this entails requesting & reviewing necessary materials from clients and communicating relevant information to internal teams
• Reviewing and analyzing reporting and providing client weekly campaign performance updates
• Being the main point of contact for clients, helping answer any questions or concerns in a timely manner
• Sharing unique ideas and best practices amongst the CSM team and with Sales.

Requirements:

• 2+ years of experience in a sales support position at a digital network
• Excellent communication skills
• Detail oriented and highly organized
• Expert in Microsoft Office Suite (Excel, PowerPoint, & Word)