Eric Junhan Kim — Lead Product Manager, Los Angeles, CA, United States

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Experience

Lead Product Manager

Kayla Health

Aug 2026 — Present · United States

Leading product for a B2B SaaS platform helping frontline healthcare workers stay in their jobs. Defined product scope and data boundaries for a worker mobile app and employer dashboard. Built the first working prototype and MVP end-to-end from pre-start onboarding through day 90, applying doctoral research on multilingual, culturally tailored conversational AI to product design.

Post·2h ago

As Lead Product Manager at Kayla Health, I'm focused on our B2B SaaS platform designed to support frontline healthcare workers. My work involves defining the product scope and data boundaries for both a worker mobile app and an employer dashboard.

I built the first working prototype and MVP end-to-end, covering everything from pre-start onboarding through day 90. This included applying my doctoral research on multilingual, culturally tailored conversational AI directly to the product design. The goal is to help these essential workers stay in their jobs.

Product Manager (Healthcare, AI)

University of Michigan

Sep 2019 — Aug 2026 · Ann Arbor, MI

Developed and presented an LLM-powered Conversational AI Agent for African American diabetes patients, with 200+ citations as first author in top conferences. Collaborated with 10 clinicians to gather requirements and led end-to-end product iteration, shipping 10+ iterations in 12 weeks. Validated early product-market fit with 80% retention in closed beta testing and achieved statistically significant improvements in engagement, usability, trust, and diabetes knowledge.

Lead Product Manager

Soft-berry

May 2022 — Dec 2022 · Seoul, South Korea

Contributed to the EV charging platform mobile application with focus on user retention and onboarding optimization. Supported A/B testing initiatives and development cycle improvements that benefited overall product performance.

User Experience Researcher (Contract)

Mainstay

Jul 2022 — Dec 2022

• Conducted research with a Boston-based startup (Series B, Funding >30M USD) that deploys Conversational AI to support university students. • Analyzed student-chatbot conversation logs, qualitatively and quantitatively, to identify why students stop using the service.

Education

University of Michigan

Doctor of Philosophy in Information Science/Studies

Sep 2019 — Aug 2026

Seoul National University

Information Science/Studies

Sep 2017 — Jun 2019

Yonsei University

Business Administration and Management in General

Sep 2010 — Jun 2017

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Skills

Large Language Models (LLM)Chatbot DevelopmentCharging SystemsMicrosoft OfficeInformation ScienceBusiness AdministrationCapabilities DevelopmentConversational AIMedical EthicsPython (Programming Language)Customer SatisfactionClinical Study DesignSurvey ResearchA/B TestingMixed Methods ResearchGraphic Design Principles