Apr 2026 — Present · New York, United States
Built an AI voice bot handling inbound customer support calls with human escalation and Slack/Linear integrations, achieving 30% containment rate and 75% faster response times. Own post-sales relationships for top accounts including Hex, Mirendil, Slash, and Binance with zero churn. Scaled internal compliance and trading operations as AUM grew 10x to $50mm in 6 months, including AI agents for KYC processing of 3000+ participants and end-to-end 401(k) plan migrations.