Sabrina Yeung

Decreased time to value from 45 days to 7 days by leading end-to-end self-service onboarding and pricebook creation covering 90% of service jobs, reducing support tickets by 23%. Redesigned core customer and location pages, dropping bounce rate from 76% to 45%. Secured a $500k customer deal through Budget Code solution design for cost tracking, achieving 36% initial adoption. Led AI prototype work that helped land an $850k construction customer contract.

Redesigned and delivered modernized IoT products that contributed to 20% reduction in IT incidents and improved satisfaction scores by 25%. Conducted 15 user interviews with clients like Tesla and Bush Brothers, achieving 90% task completion in usability testing. Collaborated with designers, product managers, and engineering teams to ensure design consistency across the platform.

Designed and iterated on mobile banking and enterprise solutions for major clients. For Wells Fargo, created a seamless mobile banking app with biometric authentication, delivering wireframes, user flows, and interactive prototypes. For Authentic ID, improved usability on the enterprise dashboard and native mobile app for document capture. For Caruso, created a web admin portal for appointment and schedule management.

Resolved customer inquiries and gathered feedback from customers to improve product experience. Collaborated with the product team to identify patterns and opportunities for enhancement based on real user needs.