Inés Quiroz Erdmenger

Coordinated development of a new Embedded business channel and its technology product, working with the Product Owner and IT teams across technology, marketing, sales, onboarding, analytics, and finance. The MVP was built in 8 months. Managed the external technology vendor, tracking deliverables and escalating blockers. Built an AI agent that centralized project knowledge and sped up onboarding as the team grew from 4 to 15 people in four months, and created an executive dashboard consolidating KPIs, statuses, and risks across the project portfolio.

Collected and validated business data for analysis and reporting. Monitored KPIs and surfaced insights to improve logistics and customer experience across wholesale and retail channels. Ran process deep-dives to find bottlenecks and distribution inefficiencies, and implemented operational improvements.

Extracted, modeled, and analyzed data for over 3,000 banking agents, resolving 80% of operational inconsistencies. Monitored more than 200,000 monthly transactions and cut incorrectly operated transactions by 45%. Built a segmentation model that removed unprofitable agents and cut operating costs by about 15%. Led KYC, audit, and marketing projects with a team of 4-5 fieldworkers, which lifted monthly transaction volume by about 3%.

Introduced agile methods that cut project cycle times by 15%. Managed client communication and cut response times by 75%. Led a team of six creatives, delegating tasks and keeping deliveries on time, and prepared weekly reports to reduce bottlenecks.