Oscar Duarte

United States0

Sales Engineering Lead | Integrations, Security & AI Workflows

Sales engineering leader with 10+ years in customer-facing technology and 6+ years of presales experience, driving enterprise evaluations and closing deals with Fortune 500 companies.

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Experience

TicketManager

Jan 2017 — Oct 2024 · 7 yrs 10 mos

Associate Product Manager to Product Manager

Oct 2018 — Oct 2024 · Los Angeles, CA

Established TicketManager's first formal Sales Engineering function and manage two direct reports. Lead discovery, demos and POCs for enterprise customers; design solutions translating contractual requirements into delivery scope and acceptance criteria. Built AI agents for intake, Legal, RFP and security support, and established playbooks that accelerated integrations by ~20%. Created a production ticket-sourcing agent reducing response prep time from 15 minutes to 2 minutes for a team supporting a $40M business.

Customer Support Specialist

Jan 2017 — Sep 2018 · Calabasas, California

Built PDF-ticket operations from scratch, creating processes and tooling that enabled a global customer operations team to scale.

Technical Support Advocate

Hulu

Oct 2014 — Jan 2017 · Los Angeles Metropolitan Area

Provided technical support for Hulu streaming platform. Mentored new support hires and participated in candidate interviews across support roles.

Education

DeVry University

Associate of Science - AS in Electronics and Computer Technology

Jan 2013 — Jan 2014

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Skills

Customer ServiceAndroidiOSManagementMicrosoft ExcelSocial NetworkingJavaScriptLeadershipLinuxMicrosoft OfficeWindows XPWindows 7Mac OSElectrical EngineeringComputer ScienceMentoring

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