Rana Kashif

Delivered efficient and accurate night-shift shelf replenishment across multiple departments while meeting stock accuracy and waste-reduction targets. Acted as a trusted key-holder managing secure store opening and closing procedures. Resolved customer queries professionally and mentored new team members to maintain team morale during overnight shifts. Upheld rigorous health, safety, and hygiene standards.

Delivered attentive customer service in a high-footfall, time-sensitive retail environment. Monitored premises for safety and security, ensuring a calm and compliant atmosphere. Assisted with stock management and point-of-sale operations.

Led and coordinated busy shift teams, managing workflow, scheduling, and real-time performance. Handled phone orders and customer-facing issues with professionalism while maintaining strong customer satisfaction. Upheld strict cleanliness, food safety, and service standards across all shift hours.