Global Head of Digital Product & Innovation
IKEAJan 2021 — Jan 2024 · Madrid, Spain
Owned all in-store digital products and innovation across 39 countries, including app, checkout, kiosks, queueing, navigation, and extended-aisle digital range presentation. Managed 15 product staff and coordinated about 60 engineers, designers and data scientists, with a multi-million euro budget. Portfolio supported €5 billion in revenue and cost savings. Unified country innovation into one pipeline, moving promising prototypes to product teams. Added physical samples to digital range displays after customer tests showed people needed to feel products and judge size.