Ahren Pointer

Manages warranty repairs, equipment sales, installations, remodels, and upgrades while supporting project managers. Promoted to Designer in April 2022 using Pool Studio software for custom designs, then transitioned to General Contractor for new pool builds. Led post-acquisition launch of new maintenance department in February 2024, recruiting and training 9 technicians, developing operational protocols, and expanding into commercial services. Grew customer base 150% while maintaining cancellation rate under 8% and launched company-wide "Water Watcher" safety initiative.

Specialized in new pool construction start-ups, performing acid baths, plaster care, and chemical balancing to correct installation issues and maintain finish quality. Executed full equipment programming and commissioning, identifying and resolving plumbing, electrical, and installation deficiencies. Managed water chemistry during critical phases and provided hands-on training to maintenance teams. Conducted customer education sessions on equipment operation, maintenance, and safety, and handled high-volume warranty and repair calls, transforming negative experiences into positive outcomes.

Led a team of technicians managing approximately 300 residential and commercial pool accounts, ensuring consistent high-quality service, water chemistry balance, and equipment functionality. Managed daily operations including route planning and scheduling to optimize efficiency and timely delivery. Conducted performance evaluations, coaching, and training to maintain service excellence. Built strong customer relationships by addressing concerns and providing proactive consultations. Oversaw residential maintenance while providing hands-on support for troubleshooting and preventive care. Managed commercial pools, ensuring safety and health compliance while collaborating with city code and health inspectors.

Owned and operated a pool service company maintaining both commercial and residential properties. Serviced majority of commercial pools while supplementing with residential accounts to maximize route efficiency and revenue.