Jan 2023 — Feb 2024 · United States
Operated a 40-room hospitality business with full responsibility for revenue, profitability, operations, staffing, customer experience, vendor management, and day-to-day business performance.
Increased annual revenue by 16% compared with the property's 2019 pre-pandemic baseline by optimizing pricing and occupancy strategies.
Led a team of five employees across front desk, housekeeping, maintenance, and guest services.
Managed the business PnL, including payroll, purchasing, inventory, supplier relationships, and operating expenses.
Adjusted pricing using competitor rates, local events, and occupancy trends to maximize revenue across online travel platforms.
Developed a technology modernization roadmap covering digital check-in, property management software, performance reporting, and operational automation.