Built onboarding workshops for 40+ healthcare accounts, reducing calls per customer from 8 to 3. Created 10 Medicaid training modules for 60+ administrators, cutting onboarding time from 5 to 3 weeks. Generated 20 referrals through weekly office hours.
Aug 2023 — Dec 2023 · District of Columbia, United States
Analyzed 12,000+ pages of case materials and body-camera footage to identify a discrepancy that changed defense strategy. Conducted witness interviews for homicide and felony cases. Managed investigations for 12 clients and drafted 14 sentence-reduction memos.
Streamlined document collection processes with intake tracking, reducing client wait times from 2 weeks to 10 days. Prepared case summaries and identified missing evidence for court filings. Built a ChatGPT directory of 80+ legal organizations to connect clients with counsel.