Gabriel Solomon

Designed and executed a global digital transformation program serving over 15,000 users across supply chain operations. Implemented more than 300 operational use cases spanning operations, human resources, quality, safety, warehousing, logistics, and finance. Collaborated with a startup on a connected-worker application through requirements, risk assessments, quality assurance, validation, training, deployment, and scaling.

Managed customer support operations using Zendesk and Intercom, handling email management, order processing, and support resolution. Developed standard operating procedures and automation workflows to standardize support processes and improve efficiency.

As my bachelor graduation project, I led the Latin American Giant Observatory Project's implementation in Guatemala, adding the first space particle detector in the country, augmenting the project's scope by providing data from the muons detected at the Central America level. My role was leading this project's implementation, via the use of PMI standard methods.