In my role as Operations Manager at FPT Environmental, I led a multi-functional team to implement new technologies and optimize processes to increase efficiency. My main focus has been on process optimization, developing and implementing systems that support and improve the operational efficiency of the different business verticals, as well as developing and implementing marketing strategies. A critical part of my role is to ensure that the entire team is aligned with the company's strategic goals. This ensures that we are always focused on the most pressing priorities, while maintaining a motivating and collaborative work environment. It is also essential to ensure that the team has the necessary tools and training to meet the changing challenges of the day. For operational management and project planning, I have implemented various digital tools that have helped us achieve effective organization of tasks, projects, internal communications and internal company processes.

As a Creative Copywriter at MBC IT Talent Solutions, a specialist IT talent outsourcing company, I was responsible for developing and implementing internal communications strategies focused on employee wellbeing and external communications strategies focused on business development. This included managing various digital channels such as social media, email and the company blog, as well as supporting the HR team with job postings. I also had the opportunity to work closely with the head of IT to research and implement a new collaborative project management tool. This tool centralized the organization of projects and tasks across all areas of the company, significantly streamlining workflows. I led the training of the team, facilitating the adoption of the new tool and improving the operational efficiency of the organization.

This was my first experience outside of Venezuela in the marketing field, which not only allowed me to resume and advance my professional growth, but also to develop a deeper understanding of the operational and project management aspects within a company in a more digitalized environment. In my role, I was responsible for creating and managing content for digital channels, which included designing graphic pieces, simple animations, and social media management. I also created metrics reports to evaluate the performance of our strategies and wrote and edited articles for the company blog. I worked closely with the Human Resources department to design internal communication materials, which strengthened my organizational and interdepartmental coordination skills. My experience at Suplos gave me a clear vision of the importance of digitizing processes and how these tools can optimize both internal operations and project management. This experience was essential to consolidate my skills in operational and project management, preparing me to take on more responsible roles in the future.

After emigrating, I started a new professional chapter and faced significant challenges both emotionally and professionally. This role allowed me to strengthen key skills such as assertive communication, emotional intelligence and crisis management. I learned how to solve problems efficiently, provide quality customer service, and cultivate patience and resilience, skills that continue to be fundamental to my professional development.