Role description
Partner Experience and Operations
HiBobAbout Us
HiBob helps modern, mid-size businesses transform the way they manage people. Our HR platform gives HR leaders and managers the tools they need to connect, engage, develop, and retain their people. Built for the way people work today – globally, remotely, and collaboratively – Bob helps organizations create better work experiences at scale.
Being a Bobber means bringing your full self to work and doing your best work alongside thoughtful, ambitious people. We are building a global team that values curiosity, ownership, collaboration, and a genuine commitment to customer success.
It’s an exciting time to join! Salesforce is leading a $166 million investment in the company, supporting our vision to bring trusted people context into the AI-powered enterprise. As we accelerate our product, technology, AI, and innovation roadmap, you’ll have the opportunity to help shape what comes next.
About the Role
The Global Head of Partner Success will drive and coordinate operational excellence across all elements of HiBob’s GTM partner organization. This role is responsible for designing, scaling, and optimizing global partner programs, processes, and performance benchmarks to ensure consistency, efficiency, and measurable impact across regions and partner types.
Main Deliverables
Design and launch global partner programs and performance benchmarks across all GTM partner types
Build and scale standardized global processes for partner onboarding and GTM execution
Track and report on adherence to recruiting, onboarding, enablement, delivery, and sales benchmarks
Ensure operational rigor and continuous optimization across the partner lifecycle
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.
15+ years of experience in Partner Success, Onboarding, Partner Programs, or related roles
Proven experience designing and scaling global partner programs
Deep understanding of the complete partner lifecycle from recruitment through delivery and revenue
Excellent organizational and communication skills
Highly methodical and process-oriented mindset
Comprehensive understanding of end-to-end partner operationsExperience operating within complex, matrixed organizations
Deep expertise in global partnership operational best practices