Quality Assurance Associate

Career Team is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

TITLE: Quality Assurance Associate

LOCATION: Hybrid

EMPLOYMENT TYPE: Full-Time, Non-Exempt Employee

The Quality Assurance Associate is responsible for auditing participant files to be sure they meet federal, state, and local standards as well as review requests for participant expenses prior to payment or reimbursement for activities across multiple projects and grants. The primary responsibilities for this role will focus on analysis and review of WIOA files for program compliance, accuracy, and completeness of submission. This candidate must have the ability to interact with co-workers across all locations in various roles and, in some cases, compliance and audit professionals at customer workforce boards. An ideal candidate would thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient. The Quality Assurance Associate must be able to maintain a high level of accuracy and confidentiality. This position reports directly to the Director of Quality Assurance.

The Quality Assurance Associate is an integral part of our team and will assist us with our mission of accelerating the human condition!

Career Team also offers a competitive package including:

● 401k with a generous employer match;

● medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;

● disability insurance;

● and supplemental insurance

Your Impact On Career TEAM’s Success:

● Monitor and audit participant files to ensure Federal, State and Local policy compliance

● Ensure expense submissions from various Career Advisors comply with Federal WIOA, State, Local, and corporate policies to prevent disallowed costs

● Work closely with Project Associates and Executive Directors across projects in the United States, as well as the Workforce Boards, to provide file compliance, guidance, and insight

● Ensure participant expenditures are entered into state systems and processed in a timely and economic manner in accordance with established policies and budgets within WIOA guidelines

● Coordinate accounting activities for assigned projects, which include the establishment and monitoring of procedures and policies by contract

● Monitor project participant financials for various project grants to ensure grants are fiscally managed

● Support teams across the nation with monthly project invoicing by reviewing supporting documentation and compliance on all participant files

● Ability to maintain and update multiple spreadsheets and reporting tools within the Google Drive

● Submit monitoring reports accurately and in a timely manner to the local staff and Workforce board members

● Support team(s) with audit deliverables and program audit requests

● Supports growth and program development

● Approach each day and task with a “Zag” mindset

● Other duties and projects as needed

The Ideal Qualifications for this Role Include:

● Associate degree or higher, or an equivalent combination of education and experience

● 2+ years of accounting experience and knowledge of WIOA contracts/programs preferred

● Strong computer skills in MS Excel and Google Sheets - experience a plus

● Ability to work in a dynamic team environment - must have excellent teamwork, communication, and interpersonal skills

● Ability to work across all levels of management and staff

● Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills

● Exceptional time Management skills, ability to meet accounting month-end deadlines, extraordinary ability to multitask, be proactive, and demonstrate an ability to work independently and in a virtual team environment

● Ability to work independently on routine tasks

● Must be able to meet deadlines and work under pressure, including the ability to perform and complete a high volume of work assignments with speed and accuracy, work cooperatively with others, and show courteousness and a high level of professionalism

● Must demonstrate the ability to maintain confidentiality at all times, handle personnel matters effectively, and handle employee and personnel inquiries with sensitivity, tact, and diplomacy

Salary: $45,000-$55,000/yr

Travel: Position may require travel for in-person monitoring or training

Position Type: Non-Exempt, full-time

About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of building the modern infrastructure powering America's workforce has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA").  Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.