CBP EdgeRelay Installer

About the role

• This will be a temporary (estimated 6 months) role that will require travel to the installation sites, with a January 2027 anticipated start
• Remote within a CBP Southwest Boarder Sector with up to 50% travel required.
• The CBP EdgeRelay Installer will be responsible for the setup and installation of goTenna EdgeRelays
• This will include coordination with CBP personnel at the Sectors/Stations the installations will occur, as well as coordination for logistics involved in the shipping and receipt of the required equipment.
• This position will report to the Customer Experience (CX) Team.

What you'll do

• The CBP EdgeRelay Installer will be the Subject Matter Expert (SME) for all things related to the deployment of the EdgeRelay
• This will include:
• • Coordination for site access and required personnel (escorts and/or tower climbers) as needed.
  • The unboxing and initial setup of the EdgeRelay.
  • The physical installation.
  • The tuning and functions testing post-install.
  • General troubleshooting related to these processes.
  • Additionally, the inspection, updating, and validation of existing EdgeRelays will be required.

Minimum Qualifications

• Ability to receive a successful CBP Background Investigation.
• Geographically located in/near a CBP sector.
• Microsoft Office Products experience
• The ability to commute to the Station installation sites within your region.
• Participating in a preliminary onboarding to gain advanced knowledge of the goTenna Pro X series hardware, software plug-ins, solution deployability, and training documentation and process.
• The ability to lift and carry 50 pounds.
• The ability to walk distances up to .5 miles including on moderate terrain, such as rocky footing and inclines such as hills.
• The ability to work outdoors to include temperature and UV expected along the southern border.
• Participating in periodic training update sessions to address any changes that may occur in the products related to the Customs and Border Protection (CBP) goTenna EdgeRelay or Seamless Integrated Communications (SIC) network.
• Participate in logistics planning meetings ahead of assigned or related EdgeRelay deployments.
• Coordinating with CBP and CX to update, adjust, and refine the installation planning and execution process ensure it accurately meets the operational needs for customer.
• Participating in deployment and maintenance of Edge Relays for CBP.
• Document current use cases, issues, and opportunities.
• Be responsive to CX related to other departments such as Product Management and Engineering in order to successfully troubleshoot technical issues related to the CBP EdgeRelay or SIC network.
• Ensure compliance with all regulatory requirements.
• Conduct both Virtual and Onsite troubleshooting with Customers.
• Other related duties as required

Preferred Qualifications

• Professional experience working directly with CBP.
• Hands-on experience with the use and/or installation of tactical radios and related equipment.
• Experience using goTenna equipment

Hourly Rate: 65/hr

CLEARANCE ELIGIBILITY - This position may require eligibility to obtain and maintain a U.S. security clearance. For more information about U.S. Security Clearances: click here.   

Forterra is an equal-opportunity employer, providing and promoting equal employment opportunity in all personnel practices. Forterrans are unique, talented individuals who are united through a shared passion to deliver autonomous systems that enable national resilience and a robust supply chain.  

All qualified applicants will receive consideration for employment without regard to any factor, including veteran and disability status, and criminal history, in accordance with applicable local, state, and federal laws.

Forterra is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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