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Role description

Customer Success Manager, Services (US)

Whop logoWhop
Housing stipend
TypeFull-time
WorkplaceOn-site
Salary$200,000–$250,000
LocationBrooklyn, NY
Posted11/5/2026
Customer Success

Mission

Our mission is to deliver everyone a sustainable income. Right now 25,000 business operators earn over $7B per year. We will not stop until 1B people every month are making money on Whop.

Role

You get new services and industrial customers live and successful on Whop: owners and ops leads who run field service, trades, and similar ops. You run onboarding, get them using the product, and set them up to grow.

This is a highly entrepreneurial role with a lot of freedom. You own the customer’s first months on Whop.

What You’ll Do

  • Onboard new services customers and get them live fast

  • Move their payments and billing onto Whop

  • Roll out to additional locations for multi-site operators

  • Spot accounts at risk early and fix the problem yourself

  • Hand healthy, growing accounts to the account team

What We’re Looking For

  • Operator background in services, field service, or industrial businesses

  • Top performing CSM or onboarding lead in field service, industrial, or payments software

  • Experience with owner-operated and family businesses

  • Comfortable talking to an owner without a script

Compensation / perks

  • Compensation range: $200,000 to $250,000

  • Best in class base + OTE with competitive equity

  • Location: In-person NYC / Brooklyn, 5 days in office

  • Equinox membership

  • Lunch & dinner M–F

  • Rent stipend within 0.5 mile of the office

  • Citi Bike

  • Ubers home after 10pm

  • Unlimited PTO + health / vision / dental

  • Latest MacBook Pro

Relevant archetypes

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Company info

Whop logo

Whop

The end-to-end API for running a business.

Whop is a financial technology company on a mission to provide the world with sustainable income. Our vision is to create the world's largest internet market, where people can create, connect, and transact all from a single platform. Whop enables individuals and businesses to accept payments, launch ventures, and engage with others across the network. Today, people on Whop earn ~$4 billion annually across 145 countries. For more information, visit whop.com. To view our open roles, please visit https://careers.whop.com

Private companyMega roundIn the newsHiring fast
Founded2021
HQBrooklyn, United States
Size51–200 employees
IndustrySoftware Development
Latest fundingFeb 25, 2026
Investors
Tether
News
  • Tether Backs Whop With $200M To Expand USDT Payments
  • Whop Closes $200 Million Series D at $5.1 Billion Valuation, Adds Sequoia's Doug Leone to Board
  • Whop announces $200 million Series D funding at $5.1 billion valuation
  • Whop taps Lightspark for faster seller payouts
  • Whop joins MoonPay’s PayBox Markets to enable AI agent purchases
  • Whop raises $200M at $5.1B valuation after shipping three products in three months
  • Whop raises $200 million at a $5.1 billion valuation to fund global expansion and R&D
  • Whop Announces Funding Round at $5.1B Valuation, Led by Sequoia and Shopify Ventures
  • Sequoia and Shopify Ventures Lead $200 Million Series D in Whop at $5.1 Billion Valuation
  • Whop Announces Funding Round at $5.1B Valuation, Led by Sequoia and Shopify Ventures

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