Role description
CreatorIQCustomer Success Partner
As a Customer Success Partner at CreatorIQ, you will serve as the strategic advisor to a portfolio of complex, high-value agency partners, including global and multi-brand organizations, helping them unlock business outcomes through influencer marketing. You’ll align CreatorIQ’s platform capabilities with your customers’ agency operating models, client needs, and internal stakeholder structures, driving long-term program success, executive engagement, and value realization.
You’ll lead with insight—not activity—building trust-based, multi-threaded relationships with key stakeholders and translating customer goals into actionable strategies. Your work will be measured by customer health, gross retention, depth of agency adoption across teams and clients, and program maturity, as you guide partners across a value-driven, outcomes-focused journey.
In this role, you’ll get to:
Serve as the primary strategic partner for complex agency organizations, owning value realization across multiple brands, clients, regions, or lines of business.
Advise agencies on scaling influencer programs across clients, balancing standardization with flexibility based on client needs.
Build deep, multi-threaded stakeholder relationships across strategy, activation, analytics, and executive partners, including holding company and regional partners where applicable.
Drive strategic business reviews, maturity assessments, and growth planning sessions that map CreatorIQ into agency workflows, resourcing models, and client deliverables.
Partner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations that support customer evolution.
Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth.
Collaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights to ensure a seamless, value-focused customer experience.
Act as a thought partner to agencies on program governance, measurement frameworks, and operational best practices in influencer marketing.
Maintain account documentation (success plans, meeting recaps, engagement history, health indicators) to support consistent, proactive account management.
Who you are and what you’ll need for this position:
Passionate and knowledgeable about influencer marketing, creator content, and the future of digital media.
2+ years in a strategic, customer-facing role (CSM, Strategy, Client Services, or Account Leadership), with experience working at or closely with marketing agencies—ideally supporting complex, multi-client or global agency environments.
Deep understanding of agency structures, incentives, and challenges, including managing multiple stakeholders, navigating ambiguity, and balancing internal priorities with end-client expectations.
Skilled at leading senior-level and executive conversations, translating business objectives into platform value for both agencies and their end clients.
Comfortable acting as a strategic extension of an agency team, influencing roadmap conversations, measurement approaches, and long-term program vision.
Highly organized, self-directed, and capable of managing a dynamic book of business with a proactive mindset.
Adept at leading structured, high-impact engagements like business reviews, level set maturity mapping, and strategic planning.
Curious, collaborative, and growth-minded—eager to evolve with a fast-paced, scaling organization.
Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.
Nice to Have:
Prior experience at a marketing, media, or influencer agency in a strategy, account management, client services, or consulting capacity.
Experience supporting holding companies or global agency networks.
Familiarity with agency-facing KPIs, client reporting expectations, and strategic planning cycles.
Confidence can sometimes hold us back from applying for a job. But there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Interested about what we do at CreatorIQ? Please apply!
What you will get from us:
People: work with talented, collaborative, and friendly people who love what they do.
Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
Whole Health Package: medical, dental, vision, life, disability insurance, and more.
Savings: a 401k (USA) plan to help you plan ahead.
Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).
Compensation, benefits, and beyond:
We know that benefits play a significant role in your overall compensation. We invite you to review our benefits and perks.
Who we are:
CreatorIQ is enterprise infrastructure for creator marketing, trusted by more than 1,300 of the world's leading brands and agencies, including Beiersdorf, Delta Air Lines, Dentsu, Google, Nestlé, and Wella. Powered by the Creator Graph®, CreatorIQ's proprietary AI and intelligence foundation grounded in over 11 years of data, it’s built for teams, agents, and the entire enterprise tech stack. With headquarters in Los Angeles and offices in Austin, London, Manila, New York, San Francisco, and Warsaw, CreatorIQ’s global team moves quickly and deliberately because we're setting the pace for an industry that's still being defined.
Learn more at www.creatoriq.com and follow us on LinkedIn and Instagram.
At CreatorIQ, different perspectives make our work better. The people we hire come from different backgrounds and think in different ways — and that's exactly what helps us connect with each other, and with the customers and creators we serve.We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, and being a good human, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.
AI Transparency Notice
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice.