Role description
BPO Operations Specialist, Revenue Cycle Management
CommureAt Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.
Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. We've also been named to the Fortune Future 50 list and the 2026 AI Breakthrough Awards for “Overall NLP Company of the Year.”
Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.
The future of healthcare is being built right now. Come deliver this transformation.
About the role
As BPO / Offshore Operations Specialist, you will own Commure’s overseas Revenue Cycle Management operations from start to finish. You’ll lead Commure’s in-house overseas RCM team and be accountable for the service levels, performance metrics, and cost of those operations. You’ll work closely with Operations, Product, Engineering, and Finance to design scalable processes, use data to find and fix bottlenecks, and make sure our offshore delivery meets the bar our clients expect. This role suits an operator who thinks in systems, is comfortable in the data, and has a track record of making distributed teams run better.
Ideally looking for candidates who are comfortable coming into our Mountain View, CA headquarters.
What You'll Do
Lead and grow Commure’s in-house overseas RCM team, including hiring, onboarding, training, career development, and performance management for team leads and frontline staff.
Own SLAs and KPIs for offshore operations, including productivity, quality, accuracy, and turnaround time. Set targets, track performance, and drive accountability.
Own the cost structure of overseas operations, including headcount planning, budgeting, forecasting, and improving cost per unit of work.
Build the operating rhythm between U.S. and overseas teams: handoffs, escalation paths, shift coverage, and regular performance reviews across time zones.
Design, document, and improve workflows across the revenue cycle, such as billing, coding, AR follow-up, denials, and payment posting, so they scale as volume grows.
Use SQL and BI tools to build dashboards, analyze operational performance, and surface insights that drive decisions.
Partner with Product and Engineering to find automation opportunities and to bring new tools and processes into offshore workflows.
Make sure offshore operations meet Commure’s security, privacy, and compliance standards, including HIPAA.
What You Have
8+ years of experience in operations.
Direct experience managing offshore teams, either at an in-house global delivery center or a BPO, including ownership of SLAs, KPIs, and operating cost.
Hands-on SQL skills and experience with BI tools such as Looker, Tableau, Power BI, or Metabase.
A systems-thinking approach to process design, with experience turning ambiguous or broken workflows into documented, repeatable, measurable processes.
Strong communication skills and the ability to lead across time zones and cultures.
Comfort working in a fast-moving environment with high ownership and accountability.
Willingness to travel up to 20% of the time, including international travel to our overseas sites.
Bonus
Experience in healthcare Revenue Cycle Management (billing, coding, AR, denials management, or payment posting).
Experience with workforce management, capacity planning, or building an offshore team from early stages.
Exposure to automation or AI-driven operations tooling.
Please be aware that all official communication from us will come exclusively from email addresses ending in @commure.com. Any emails from other domains are not affiliated with our organization.
Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.