Warehouse Operations Manager

At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 million applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients.

We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity & Social Justice, Children & Education, Creative & Arts, Health & Wellness, Economic Justice & Opportunity, and Environment & Climate. At Submittable, technology and purpose converge, offering a unique opportunity to contribute to meaningful change. 

About the role

The Warehouse Operations Manager leads day-to-day operations at WeHero’s Bend, Oregon warehouse, which stores, assembles, and ships the materials for WeHero’s volunteer events. The role owns inventory, kit fulfillment, shipping logistics, and the event materials budget, so that each event receives complete, on-brand materials on time and within margin.

The Warehouse Operations Manager supervises the warehouse team and partners with WeHero’s event, sales, and account management teams, Finance, and the India Operations team. As needed, the role may travel to support WeHero events on site. Reliable fulfillment is what allows WeHero’s customers to offer their employees well-run volunteer experiences that benefit the communities they serve.

Key responsibilities

• Manage daily operations at the Bend warehouse, including receiving, storage, kit assembly, quality control, and outbound shipping, so that event materials arrive complete and on time.
• Lead, schedule, train, and coach the warehouse team, including contract staff, setting clear priorities and giving regular feedback on performance and development.
• Own inventory planning and control, using event forecasts and sales pipeline information to keep the right materials on hand and reduce shortages, overstock, and waste.
• Plan and coordinate shipping for domestic and international events, tracking delivery timeliness, the condition of materials on arrival, and cost.
• Own relationships with suppliers and shipping and logistics partners: identify and evaluate new vendors, negotiate price, quality, and terms (including for events that use in-kind donations), act as the main point of contact, and review vendor performance regularly to resolve issues and decide when to renew or change partners.
• Manage the event materials budget and purchasing in partnership with Finance, monitoring material and shipping costs and keeping events within target margins.
• Document warehouse and shipping processes in standard operating procedures (SOPs), review them regularly with the warehouse team, and propose and adopt improvements that reduce errors and cost, including for events in new and international markets.
• Partner with WeHero’s event, sales, and account management teams and the India Operations team to plan materials for upcoming events, support quick-turn event requests, and keep materials on brand.
• Support WeHero events, as needed, including possible travel to event sites for material setup and on-site coordination, and arrange warehouse coverage with the team before any time away.

Skills & Competencies

• 4+ years of experience in warehouse, fulfillment, logistics, or supply chain operations, including at least 2 years supervising staff or contractors.
• Working knowledge of inventory management practices such as cycle counts, reorder planning, and forecasting from demand data, and experience tracking stock, orders, and costs in spreadsheets and an inventory or order management system.
• Experience coordinating shipments with carriers or third-party logistics providers. Experience with international shipping and customs documentation preferred.
• Experience managing a budget and purchasing, including negotiating pricing and terms with vendors.
• Manages a team by setting clear priorities, delegating work, giving regular feedback, and following through on commitments.
• Plans and tracks several event deadlines at once, adjusts plans when timelines change, and raises tradeoffs early with the teams affected.
• Writes clear SOPs and status updates, and works with event, sales, and finance partners to reach shared decisions.
• Regularly reviews how warehouse work gets done and proposes, tests, and adopts improvements.
• Able to perform hands-on warehouse work on site, including lifting, packing, and moving event materials, up to 50 lbs.
• Able to travel to event sites as needed (~10% travel), with or without reasonable accommodation.
• Willingness to operate heavy machinery (i.e. forklift) as well as complete initial and ongoing certification, to comply with OSHA requirements. 
• Degree or certification in supply chain, logistics, operations, or business preferred; equivalent practical experience is valued equally.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation: The base salary range for this role is $60,000–$80,000. Final compensation will be based on experience, skills, and qualifications.

We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Hawaii, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, Washington, West Virginia, and Wyoming.

Fraudulent Recruitment Advisory: Submittable will NEVER request bank details, payment, or personal information during the hiring process, nor extend offers without an interview. All legitimate communications come from official submittable.com email addresses. If you receive suspicious outreach, please report it to people@submittable.com. (Please do not submit applications, resumes, cover letters, or other candidacy materials to this email address. Emails of this nature will not be reviewed or considered.)

Why Submittable?

Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technology that accelerates their work, amplifies their impact, and drives meaningful change.

At Submittable, you’ll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply!

Benefits: We are proud to offer highly competitive benefits to our full-time employees, including:

• Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts
• 401(k) plan with employer match starting day one
• Equity stock options to share in our success
• Flexible hours, remote work options, and generous vacation and sick leave
• Paid parental leave for mothers, fathers, and adoptive parents
• Professional development stipends to support your career growth
• Opportunities to participate in community outreach and volunteer programs
• Monthly company-sponsored happy hours and gatherings to connect and unwind

Our Commitment to Inclusion & Belonging 

At Submittable, we believe technology is a force for good, driving social impact and enabling corporate social responsibility on a global scale. To achieve this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture.

We embrace the strength of our diverse community by creating a safe space where employees feel empowered to share ideas, celebrate unique experiences, and learn from one another. By prioritizing inclusion, we aim to build an environment where everyone can bring their authentic selves to work and make innovative contributions that enable our customers to tackle complex challenges and spread more good.

As a globally used platform, we are dedicated to hiring and supporting employees who represent a range of backgrounds, experiences, and perspectives. This includes diversity in ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomic background. 

About Our Process

Our goal is a fair, efficient, and thorough evaluation process that benefits you and our team and respects your time. As you can imagine, we have received a high volume of applications. Your willingness to participate in I.D. Verification and answer a few questions early allows us to move through the process more quickly. 

Let's Talk About AI: 

Guidelines for using AI in our Hiring Process: At Submittable, we believe that Artificial Intelligence (AI) can be a powerful tool for good. We are committed to leveraging AI technologies responsibly, ensuring their use is equitable, fair and safe. To ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during take home tests or interviews. If you have questions or need accommodations, please let us know. 

For additional information and guidance on using AI to prepare an interview at Submittable, please click here.

We believe our approach streamlines the hiring process and respects your time by ensuring that every conversation is substantive and focused on your unique qualifications. We appreciate your cooperation and look forward to learning more about you.