Program Manager, Payments

This role owns end-to-end delivery of complex technology implementations for public-sector clients. You own the program plan, schedule, governance, deliverables, and testing from kickoff through go-live and into steady-state operations. The work spans internal teams, client stakeholders, and partner organizations, so cross-party alignment, schedule discipline, and early escalation are core to success.

What You’ll Be Doing

Implementation

• Program planning:
  Author the program management plan and secure client approval. It covers scope, staffing, controls, escalation, change management, risk, quality, readiness, and invoicing.
• Master scheduling:
  Baseline and maintain the integrated schedule and critical path. Keep it aligned with dependent teams and partners, and manage changes through formal approval.
• Reporting and governance:
  Produce recurring status reports and run the client governance cadence, including agendas, minutes, and action tracking.
• Deliverables:
  Drive approval of required program plans (e.g., security, continuity, testing, data migration, transition), plus SOPs and training materials.
• Testing:
  Lead the test and acceptance lifecycle from integration through user acceptance and formal sign-off. Own defect tracking and issue resolution.

Post Go-Live

• Release and change control:
  Maintain release, change, and maintenance processes, including client communication for planned work.
• Performance and incidents:
  Deliver service-level reporting, lead root cause analysis for significant incidents, and track corrective actions to closure.
• Client cadence and growth:
  Support business reviews and issue management, and scope new client-requested work.

What You’ll Need to Have

Required

• 7+ years of program or project management, including multi-year public-sector implementations with formal milestone approvals and change control.
• Experience delivering payments or financial technology programs, such as payment processing, transactions, payment data, settlement, and reconciliation.
• Experience coordinating delivery across multiple teams or vendors, including integration and acceptance testing.
• Proficiency with scheduling and work-tracking tools. Working knowledge of data security and privacy requirements (e.g., PCI DSS, PII).
• Clear writing at a formal deliverable standard and comfort presenting to executive stakeholders.
• Able to pass a comprehensive background check including comprehensive identity verification, criminal history check, and counter-terrorism screening.

Bonus Points For

• PMP or PgMP certification.
• Experience delivering under state or local government contracts.
• Familiarity with payment industry rules (e.g., NACHA, card networks).