Forward Deployed Engineer

About You

Loop is bringing AI to an industry that still runs on PDFs, phone calls, and tribal knowledge. You are the one who lands first. You are 75% engineer, 25% product-founder mind. You write production code and navigate legacy systems with equal confidence, but you also hear customers with a commercial ear and translate what you learn into buildable requirements. You have real integration experience with enterprise customer systems -- not just willingness, but instincts built through reps.

As a Forward Deployed Engineer, you will operate at the edge of the company -- embedded with customers, learning their operations, and building working solutions that drive client results and feed Loop's product direction. The work is founder-like: you own the problem end-to-end, from commercial discovery through technical delivery. This is not professional services and not sales engineering. This is an engineering role that reports to engineering, with the autonomy to shape how an early-stage function operates.

You will be one of the first hires on this team. The problems are not perfectly defined, the playbook does not exist yet, and you will help write it. The function is led by a former founder, and the role is designed as a training ground for people who want to build and lead their own thing someday -- whether that is a company, a product, or a team. If you want to be the person who walks into an unfamiliar problem, figures it out, and builds something real -- keep reading.

This role is on-site 4+ days per week through a combination of customer visits and in-person collaboration with the team in our San Francisco office.

What You'll Do

• Qualify opportunities and lead technical discovery -- map the customer's systems landscape, assess technical fit, and produce a scoped project plan.
• Embed with customers to build and ship working solutions -- show early work, iterate on feedback, and converge on a working v1. Leverage Loop's platform primitives where they fit; build from scratch where they don't. The objective is speed to client results, not generalized solutions.
• Integrate customer systems with Loop -- APIs, EDI feeds, ERPs, TMS platforms, payment systems. Wrangle the messy data underneath.
• Own customer relationships and deployment timelines -- run meetings, demos, and status updates from kickoff through commercial conversion. Travel to customer sites as needed.
• Debrief every deployment -- extract repeating patterns, identify productization candidates, and route field intelligence back into Loop's product direction.
• Help build the function itself -- refine qualification criteria, improve processes, and contribute to the team's playbook as we learn from the field.

Qualifications

• 3-5 years of software engineering experience.
• Hands-on integration experience with enterprise customer systems -- ERPs, TMS platforms, EDI feeds, payment systems, or comparable legacy environments. This is hard to substitute with aptitude alone.
• Technically bilingual: writes code that meets a top-tier engineering bar, and equally comfortable navigating legacy systems built on decades-old principles.
• Experience working at early-stage or high-growth companies where you shipped end-to-end and wore many hats.
• Comfortable operating in ambiguous, customer-facing environments with minimal oversight.
• Strong communication skills -- able to translate between technical constraints and business language, equally effective with operators and executives.

Nice to Have

• Experience owning a full-cycle customer deployment end-to-end -- from understanding the problem through shipping a working V1 against the customer's actual systems. This is the core FDE muscle regardless of what the role was called. Equivalent backgrounds include: Forward Deployed Engineers, implementation engineers at vertical SaaS companies, technical founders who did their own customer deployments, field engineers at developer infrastructure companies in their early growth stage, or applied AI engineers deploying models into enterprise workflows.
• Domain experience in supply chain, logistics, freight, or transportation.
• Founder experience or experience leading technical initiatives from zero.

Compensation and Benefits

The base pay range for this role is $150,000 to $260,000 annually. This range reflects the base pay that Loop reasonably expects to pay for the position at the time of hire. Actual compensation will depend on job-related factors, including experience, skills, qualifications, location, and business needs.

In addition to base salary, this role may be eligible for equity. This role is also eligible for Loop's benefits, including health, dental, and vision insurance, 401(k) match, paid time off, paid holidays, and parental leave.

Equal Opportunity

Loop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.