Role description
Payroll/Benefits Managed Service Specialist
HiBobAbout Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Specialist in US payroll and benefits. You will be responsible for delivering accurate, compliant, and reliable end-to-end payroll support for customers using HiBob’s US payroll solutions. Acting as a trusted operational partner, this role ensures payroll processes run smoothly through proactive checks, expert handling of exceptions, and close collaboration with internal and external partners. The specialist plays a critical role in reducing customer effort, protecting employee pay accuracy, and upholding HiBob’s payroll quality standards across every pay cycle.
Note: We will only consider candidates who can work EST due to business needRequirements
- Experience in a Managed Services or Bureau environment
- Demonstrable US payroll experience in a fast-paced, multi-client environment.
- Strong knowledge of US payroll legislation, Tax regulations, and statutory payments.
- Experience handling high-volume payroll processing with accuracy and efficiency.
- Proven ability to optimize payroll processes and drive improvements.
- Strong analytical skills with the ability to identify payroll discrepancies and anomalies.
- Excellent communication skills to explain complex payroll matters clearly to clients and internal teams.
- Experience using payroll software (bonus points for HiBob Payroll, Sage, Xero, or other cloud-based solutions).
Advantages:
- Experience in Saas technology along with Payroll
- Previous experience working with global teams
- Previous experience with Enterprise Customers
- Experience onboarding customers into a new managed service/ outsource function
- Experience using tools such as; Zendesk, Slack, & Asana
- Experience working with APIs and integrations