IT Manager

Crazy Maple Studio is a rapidly growing entertainment and technology company with offices in the San Francisco Bay Area and Los Angeles. We specialize in mobile gaming, digital reading, and streaming, bringing together a global team to create innovative, engaging entertainment experiences for audiences worldwide.

Our flagship platform, ReelShort, is a leading vertical streaming app in the U.S., with more than 8 million daily active users (DAU). Through its short-form episodic content, ReelShort delivers compelling stories designed for today’s mobile-first audiences. Our portfolio also includes Chapters, an interactive storytelling platform featuring immersive drama, fantasy, and romance experiences, and My Fiction, a platform dedicated to discovering and creating serialized romance stories.

In 2025, Crazy Maple Studio was recognized as one of the Global Most Loved Workplaces, reflecting our commitment to fostering a culture that values creativity, innovation, collaboration, and employee well-being.

At Crazy Maple Studio, we’re passionate about pushing creative boundaries, exploring new possibilities in digital entertainment, and building experiences that connect with audiences around the world.

Position Overview:

Crazy Maple Studio is looking for a hands-on IT Manager to own our IT across the North American region. You will manage the company's software, platforms and devices, keep our systems and assets secure, and work with Finance to keep tool spend under control. You will work closely with our China-based IT team on global IT policies; fluency in both English and Mandarin is required for this role. The scope is wide: you set the strategy and also do the hands-on work.

Responsibilities:

• Software management: Own company software and platforms, including Google Workspace, collaboration and enterprise AI tools, and the cloud and developer platforms used by technical teams. Cover admin consoles, user provisioning, role-based permissions and regular access reviews.
• Network security monitoring & improvement: Monitor the company network and endpoints for threats, respond to incidents, and keep improving our security posture through firewall and Wi-Fi security, identity and SSO/MFA, endpoint protection, email security and data protection.
• Fraud & asset protection: Evaluate and roll out anti-fraud and anti-phishing measures that protectcompany accounts, funds and assets. Train employees on security awareness.
• Device management: Manage Mac and Windows devices for onsite and remote employees through Jamf and related tools: procurement, enrollment, configuration, patching, inventory, shipping and recovery.
• Office IT environment:
• Sunnyvale (onsite): Keep the office running: network, Wi-Fi, printers, conference room AV. Do basic troubleshooting and repairs, and coordinate vendors when needed.
• Culver City (remote): Remotely support the Culver City office and its employees: diagnose network and device issues, guide on-site staff through fixes, and coordinate local vendors
• Onboarding & offboarding: Partner with HR to run onboarding and offboarding for every team:
• Define access bundles by team and role so each team gets exactly the tools it needs, nothing more.
• Have accounts, devices and permissions ready on Day 1.
• Remove access the same day someone leaves, recover devices, and transfer data and accounts.
• Cost & usage management: Partner with Finance to track license and seat usage, cut unused seats, support renewals and vendor management, and report on IT spend.
• Global IT alignment: Work with the China IT team on global IT policies and standards, such as cross-border tool usage, data compliance and unified security baselines.

Requirements

• 4–5 years of hands-on IT experience, ideally including time as the main IT owner or lead at a startup or small/mid-size company
• Cybersecurity knowledge: network security monitoring, firewalls, endpoint protection, phishing defense, SSO/MFA and incident response
• Hands-on Jamf experience managing a Mac fleet (enrollment, configuration profiles, patching, app deployment)
• Hands-on Google Workspace administration: users, groups, OUs, security settings, data transfer
• Working knowledge of office networking (switches, firewalls, Wi-Fi, VPN) and comfort with hands-on fixes
• Experience supporting remote employees or a satellite office
• Fluent English and Mandarin Chinese (spoken and written)
• Able to work onsite in Sunnyvale 5 days a week (Nice to Have)
• Experience with Rippling IT modules (device management, app management, identity)
• Lark/Feishu or similar collaboration platform administration
• Admin experience with enterprise AI tools: seat management, usage policies, data controls
• Cloud and developer platform access management (e.g., IAM roles, organization permissions)
• Experience managing SaaS licenses and vendor costs with Finance
• Familiarity with China's IT environment (cross-border networking, PIPL/data compliance)
• Certifications such as CompTIA Security+, CCNA, Jamf Certified Tech/Admin, or Google Workspace Administrator

Benefits

Crazy Maple Studio, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Our target salary range for this role is between $120,000 and $140,000. Actual starting salary within the range will depend on various considerations, including: work experience, skills, specializations, and training. This role also offers medical insurance, a 401(k) retirement plan, and a range of additional employee benefits and perks.