Role description
AngelListAbout AngelList
Private markets are the new public markets. The most important companies of this era are private, and almost no one can own them. What's missing is the financial system public markets spent a century building: exchanges, custodians, brokers, and ways for ordinary people to buy in. Private markets, now $28T, never had the equivalent. AngelList is building it.
The last decade of structural innovation in venture happened here: syndicates, SPVs at scale, Rolling Funds, scout programs. Today we have $200B+ in assets and 30,000+ startups funded on our platform. The rest of private markets is next. Funds is the software and services behind private funds, Nova is the banking network, Meridian is the wealth platform for accredited investors, and USVC is the brand behind a registered fund that lets anyone invest in venture.
Working here means an unusual amount of agency on a problem that matters. Titles are closer to suggestions, and there are about 200 of us building what private markets never had. Come build it with us.
About the role
Nova is the payments network for private markets. Inside AngelList, it's moved $90B between funds and investors over five years. Now we're expanding it to the rest of venture, private equity, and real estate by partnering with the fund admins who serve them.
We're hiring a Success & Solutions leader to build and own the customer side of that network. You'll start by supporting customers hands-on, learn where things break, and build the systems that replace manual work. Expect the role to change considerably over the course of the first year as the business scales. You'll report to our Head of Customer Relations, manage the Solutions team, and work closely with Nova's GM. This role is based in New York City.
Responsibilities
- Own the entire surface area of customer support, from direct ticket handling to self-serve and automations
- Design the organization, systems, and instrumentation that allow Nova to operate leanly and efficiently
- Grow payment volume and verified identities by expanding how fund admins and their GPs use Nova
- Own onboarding and enablement for fund admins and their funds
- Ensure seamless service delivery to investors to build trust among our customer segments
- Lead a small team to start, define KPIs and set goals, and later hire and develop new team members
- Be the voice of the customer, keeping tight feedback loops with Product, Engineering, Partnerships, and Banking Operations
You likely have
- 6+ years in strategy and (business) operations, consulting, or customer experience including at least 3 years as an operator at a company that scaled
- Managed people and drove work across teams without direct authority
- Built workflows, systems, automations, and AI agents that created leverage for you and the business
- Onboarded customers on a complex product, ideally in fintech, payments, financial services, or private markets
- Made the hard call with a customer when there was no playbook
Working Here
If you don’t meet every requirement above, we still encourage you to apply. Let us know why you think you'd be a great fit. We value complementary strengths and operators who learn by doing.
Compensation:
The compensation for this role includes a competitive base salary, performance based variable component up to 20%, benefits, and an equity package. The base salary for this role is $170,000+ annually but actual will vary based on a number of factors including a candidate’s professional background, experience, and location. Full details about our Total Rewards package will be provided during the recruitment process.
Benefits:
We support your life both in and outside of work.
Explore our benefits
Learn about Funders & Founders
What Guides Us:
At AngelList, we are united in our purpose to accelerate innovation and build the future of private markets. Our beliefs and values shape what we work on and how we create impact. If the below resonate, we'd love to have you with us.
Our beliefs
Our values & leadership expectations
AngelList is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.