TCecure is hiring a Senior HCD Strategist to support the customer in establishing a Medicaid outcome-focused, human-centered design (HCD) pilot team to drive measurable improvements in eligibility, enrollment, and renewal outcomes for Medicaid beneficiaries. This team aims to improve renewal and retention rates, reduce coverage disruptions, and embed modern user-centered practices across the agency.
The Senior HCD Strategist will contribute senior domain expertise and collaborate across policy, operations, eligibility, and IT functions. Key duties include:
● HCD Leadership: Serve as the Senior HCD Strategist on MHBE's Medicaid outcome-focused pilot team. Lead HCD practice across the Medicaid eligibility, enrollment, and renewal lifecycle, including analyzing current-state journeys, designing improvements, and supporting implementation.
● User Research and Design: Conduct qualitative user research with Medicaid beneficiaries and frontline eligibility staff to identify pain points and unmet needs. Translate research findings into service blueprints, journey maps, prototypes, and design recommendations to inform service design and technical improvements.
● Equity and Accessibility: Ensure all design work prioritizes usability, accessibility (Section 508 and WCAG), inclusion, and equity for diverse populations, including non-English-speaking beneficiaries, beneficiaries with disabilities, and underserved communities. Apply, iterate on, and contribute to MHBE's design system standards.
● Stakeholder Collaboration: Facilitate stakeholder engagement across program staff, IT teams, executive leadership, and beneficiary communities to bridge organizational boundaries. Present research findings, design recommendations, and outcome metrics to senior leadership in clear, decision-ready formats.
● Capacity Building: Lead organizational HCD capacity-building by supporting state team adoption of cross-functional, iterative ways of working. Build state team capacity to apply HCD methods as part of ongoing operations, and champion the value of HCD practice through guidance, mentorship, and visible delivery.
● Technical Alignment: Collaborate with engineers, product managers, business analysts, and contractor teams to ensure HCD insights translate into technical requirements, user stories, and acceptance criteria.
● Compliance: Ensure that proposed service and system changes meet federal and state policy and compliance requirements. Adhere to all security, change control, and MHBE Project Management Office (PMO) policies.
● A minimum of seven (7) years of demonstrated professional experience as a Human-Centered Designer, Service Designer, UX Strategist, or equivalent role.
● At least three (3) of those years must involve delivering outcomes in complex, regulated, or large-scale environments (e.g., government, healthcare, financial services).
● Demonstrated experience in designing digital or technology products using HCD principles, and working closely with technical and program staff to translate design into delivered systems.
● Demonstrated ability to work in cross-functional teams and bridge gaps between policy, operations, and technology, including experience translating between technical and non-technical audiences.
● Demonstrated expertise in both qualitative user research methods (interviews, contextual inquiry, usability testing, synthesis of insights) and service design methods (service blueprinting, journey mapping, prototyping).
● Demonstrated experience designing for equity, accessibility, and diverse populations, including familiarity with Section 508 and Web Content Accessibility Guidelines (WCAG) standards.
● Familiarity with government service delivery contexts or large-scale public-facing systems, sufficient to operate effectively within compliance, procurement, and policy constraints.
● Strong written and verbal communication skills, with the ability to engage executives, frontline staff, technical teams, and beneficiary communities.
● Proven ability to deliver outcomes in environments with complex processes, multiple stakeholders, or regulatory constraints.
● Bachelor's degree from an accredited college or university in Design, Human-Computer Interaction, Cognitive Science, Engineering, Computer Science, Information Systems, Business, Public Policy, Public Health, or other related discipline. (Substitution of additional relevant experience for education will be considered).
Pay: $150,000.00 - $165,000.00 per year
Ability to Commute:
Work Location: In person
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